January 2024 by Isabella Green
Heather (dark hair) who works downstairs is an unpleasant member of staff. I tried to do a refund of £16 as I had paid by my Apple Pay it didn?t match the last digits of my physical credit card. I tried to explain how the numbers differ on Apple Pay. I couldn?t remember at the time, how to go to wallet to show her. She was very rude and even though I opened my banking app to show her the said transaction, she wouldn?t believe me. I gave up and continued browsing in the children?s section. A very helpful member of staff recommended some books to me. I went upstairs to pay for them as I did not want to be served by Heather again. Just before I left, I heard Heather saying loudly to two colleagues, how a customer had tried to commit fraud and how she had been so clever at spotting this and that I had been confrontational (not true) in how I tried to prove it was a valid transaction. I went upstairs and the member of staff showed me how to find the Apple Pay details in wallet. I think Heather needs further training in customer service and also on the tills. Before this encounter I have always found the staff in Oxford Waterstones to be polite, knowledgable and very helpful.
January 2024 by ??????? ??????
Shameful level of hygiene, i understand England is very relaxed about it in general, but this is beyond acceptable: customer toilets no cafe tables, floor and well frankly all the surfaces i saw are just horribly dirty and the last thing i could think of is actually sit down and have a cup of tea. Please recover soon
January 2024 by Joyce Yiu
This is a multistorey bookstore with a cafe. A nice place to go if you're a book lover!
December 2023 by Sulaiman AHMED
I absolutely love this branch in Oxford. I enjoy reading and spending time at the café!Coffee is one of the best in Oxford and prices are good.
December 2023 by Rachel Elizabeth Clulow
If you are a book lover this is the place for you, it has many sections catering all tastes, they have a vast selection so you will never be bored, from Culture,History,Fiction,Sci-Fi to children's and so much more and they do other things as well. What ever your taste you will not be disappointed, I come again and again and always find something new and exciting to read, come and see for yourself and enjoy.
December 2023 by Daniel Fegalquin
Excellent service and staff are always the loveliest! Also could I just say...cleanest trays I've ever seen!?
December 2023 by Steve Kershaw
They sell my books here - obviously I love the place! But it's a high quality bookshop in any case.
November 2023 by Ruby Pizzini
i was the last one in the queue for the toilet n litteraly close the door in my face, what a disrepectful woman.
November 2023 by Serghei Sandacci
Sadly, book stores are going out of fashion and have very limited and out of date stock. Even a cafe where I liked to read books is not as popular as it was before.
November 2023 by Harvey Sanders
honestly my favourite shop! i love waterstones so much i totally recommend to go there is you are searching for any books, as i collect a manga series i always go there to check if they have it and every time i go theres more and it makes me really happy i must of spent so much in this shop, but it makes me extremely excited. it is nice inside and i think its quite organised and easy to access, it is sometimes crowded but i understand because it is an amazing shop,
October 2023 by Lulu Golde
Amazing space, brilliant categories (never found in any shop before). Great cafeteria, places to just sit and read on 1st and 2nd floor. Only downside: bathroom not in order for two full days.
October 2023 by Neil Sewell-Rutter
A good place to collapse with bakewell tart. Someone called me a blockhead in the cafe, but the man who served me books on the ground floor had a curiously soothing, almost clinical manner. I left restored...
September 2023 by Sjonnie Campman
Such a nice. Much book, long long alphabetic exercise sections reading for older and youngling children experience wide range of existential emotions. Also coffee for those longing for not too much sleepy time! Much recommend also for the coffee servings in mug and seats! Read more everybody books please!
September 2023 by Terry Duhig
This was a wonderful branch of Waterstones, very helpful friendly staff and a fantastic cafe as well. If in Oxford for a visit pop in all the guide books you will need readily accessible, and with the nice comfy cafe to sit in to read your new guide books you can plan your visit over a very nice coffee or even a local Cream Tea.
September 2023 by 3xtra Solar
Has around four floors. Can't really comment about their products. But visited to buy my son a book and that was successful. Their toilet is on the third floor, so sweated my way all the way up in 30+ degree heat, just to find that the bloody thing was shut/faulty.
