March 2024 by Nancy Brownwithane
Visited John Lewis and wanted to purchase some cosmetics from the hourglass counter. There was no one covering this counter so tried to find someone to help me. Although the lady on the kiehl's ignored us as long as she could shuffling her leaflets , I finally found a disgruntled staff member on the YSL counter to help me . I completely understand how the high street will be non existence in the near future as on line shopping is less stressful and your not ignored
February 2024 by Robert RB
Not the store it used to be
February 2024 by addison howe
This shop is good. Great feel to it, just how a JL should be.The cafe let it down though. Could not find a clean and clear table, very poor.My usual JL is Milton Keynes, which has gone so far downhill, it resembles a jumble sale.
February 2024 by Viera
I had a great experience in John Lewis cosmetics department. My family and I really enjoyed the service delivered by a lady called Damaris who works on Estee Lauder. She helped us to find the right concealer and foundation shades by trying them on. She was very friendly and patient and tried her best so we make the right decisions at the end.
February 2024 by lottie mercer
Arthur on the TV department was really helpful and knowledgeable, thanks :)
February 2024 by Katerina Ilieva
I love the place, and the beauty counters are so handy. Never had a bad experience in this shop.
February 2024 by Sophie Gregory
I?m a long-standing JL customer but wanted to make a point of recognising David in the TV department for his help today. David was really knowledgeable, spoke my language (no jargon!) and patiently helped me choose the right TV and soundbar combo for my needs. There wasn?t a single question that David wasn?t able to help me with, and he went beyond my expectations with helping me find the right accessories too. Thank you David for your brilliant help ?
February 2024 by OK OK
Nice cafe and good selection of items. Friendly staff.
January 2024 by Mark Rowland
It was fine
January 2024 by Oliver Werby
Legendary customer service from Makiko finding a set of suitable blinds!!
January 2024 by Andy Love
Brilliant experience ...thoughtful employees that really help with making the shopping experience top of the list. Genuine customer care. Thank you.
October 2023 by Yasmin Ella
The location is very good.I go there every time while I?m shopping in John Lewis.Even though I enjoy the cakes and food, the service is very bad. The tables are always full of empty plates and cups etc. I had to clean and wipe the table today.There is not enough staff as usual.
October 2023 by Ene Joy
Visited JL and the Christmas decorations are out on the shopping floor. The trees all beautifully decorated in various teams to cater to the taste of most shoppers.There is a counter on the 1st floor to book to see Santa later on in the winter.
October 2023 by Keiron
Very bad service from the ?duty manager? called Adam at the Oxford store today. He was very rude and aggressive. This resorted to a telephone call to customer service and another duty manager called Dan to resolve the issue which could?ve been avoided if Adam had been properly trained for his role.
September 2023 by Oliver Steadman
Attended today for a long-standing appointment to get advice about prams and other items for an infant, allowing 45mins. The attendant provided only generic advice with no tailoring to our particular needs. The service was worse than useless (it left us more confused than we?d started): when we tried feeding back in person, the attendant didn?t seem to listen, but kept on talking at us in a confusing manner, jumping from option to option, with no ability to zoom out and give us an overall understanding of what factors we should consider in comparing product against product. Having to look up the answers to most of our questions by using their phone, the attendant appeared to be misinformed about several products and unable to give any clear answer about the safety of infant car seats. There was no added value to the in-person appointment & general shopping experience, as compared to simply visiting the JL website. This was a disappointment especially given our previously positive experiences with JL.
