Eyewear & Opticians in Banbury, Oxfordshire

“The frame of my glasses had broken and I just needed a replacement frame to fit my quite expensive varifocal lenses. After visiting the opticians where I purchased them from I was told that they no longer had any dealings with the manufacturer and would probably need a completely new pair of glasses.After visiting four other opticians and getting the same answer we arrived at Complete Eyecare where I was surprised by the totally different experience to the other opticians. We didn't know at the time but the person who we were speaking to was the owner of Complete Eyecare.He couldn't have been helpful and understanding of the problem I was having. Even though he didn't stock this particular brand of frames he phoned the manufacturer to see if the frame was still available.Within five minutes he came back and told me that the frame was available but not in the same colour but at least my lenses would fit the frame. I was also very surprised at the price as it was a lot cheaper than I originally paid for the frames and the price would also include fitting the lenses into the new frames.I ordered the frames mid afternoon on Friday and was surprised by a phone call early on the following Monday to say my glasses were ready to pick up.What fantastic service I can't thank them enough for what they did especially when other opticians were not particularly helpful. When I need new glasses Complete Eyecare will be the first place I will go if this is the level service you get.”

“Excellent experience, all the staff were welcoming and friendly. I was really impressed. Special thanks to Gurwinder for taking the time to listen to my concerns during my eye test, and reassure me. Thank you”

“Really helpful always get the door for my mum because shes got a pram don’t have a huge variety of childs frames compared to the adults overall good service and this is from a childs perspective”

“Outstanding service from the team. My daughter has autism so finds appointments difficult. Katie's glasses were loose on the arm so we went to get through fixed, unfortunately they could not be fixed. Katie became upset and started to panic as without her glasses she can not see. We had taken out insurance on her glasses as suggested by boots at the time. Lyla the lady dealing with us was fantastic, unfortunately boots no longer did the frames that katie had which again put Katie in a tail spin ( this happens a lot as she dose not like change ) we were then told she could pick a new pair of frames within the original budget. At this point I had to leave to put more parking on my car, Lyla was fantastic! While I was away lyla sat with katie and had more information regarding the switch of glasses, she asked katie if she would like to wait for me to come back to which Katie replied yes please, I found out after that they were chatting about nails and colours which really put katie at ease ( not as simple as one might think ) fast forward katie then picked new glasses and an appointment was made for her to return on Friday the 20th of June.”