Banks in Sutton-In-Ashfield, Nottinghamshire

“Our local branch is closed on Wednesday so visited the Sutton-in-Ashfield branch.
This is our second visit in the last year.
The reason for my visit was to transfere some money as I don't do online banking.
First of all I was greeted by a member of staff who was very professional and super friendly,he made me feel so comfortable not rushed and valued as a customer.
To cut a long story short I ended up leaving with the Lloyds app and fully aware of how to do online banking!
His expertise is explaining how it works plus his patience made it so easy, two branches near me have never made me feel nothing was too much trouble.
He even explained to my husband he could have the face time appiontment organised to take place in branch.
Why have we never had this service before.
Myself and my husband have moved a bond and plan on leaving Lloyds due to poor customer service.,we both said if we had had the service we had today we would have stayed.But my last visit at this branch was good too.
The staff are so different it's as if they want to be at work and can't do enough for you and your comfort. The chap who we saw was James,so anyone looking to do online banking but a bit behind with technology he is your guide100%.The travel is worth the service. Thankyou James”

“Called in sutton in ashfield branch on 22nd November 23Had a problem setting up regular payment at home from nationwide accountSorted by man on counter who was very helpfulDon't know his name but many thanks”