“Upon arrival I was seen almost immediately and was taken through some preliminary questions. I was then given some initial tests before my main eye exam. All the staff I met were very pleasant, helpful and efficient. The eye exam was very thorough and I wasn't pressured into buying any particular style of glasses. My chosen spectacles were also very good value for money.”
“I cannot praise them enough, thank you to Kelly, for sourcing a frame, fixing my glasses and ready for collection within 2 days. A lovely, friendly place with great service. Thank you”
“Went into the Newark branch after work to get my current glasses repaired and couldn't of asked for better customer service. Maisie, who was very friendly, tightened, adjusted, and cleaned my glasses for me. She also gave my sunglasses a look over ahead of my holiday which was greatly appreciated.”
“Just simply exceptional. I went in for an eye screening today and the person behind reception must have noticed I was very anxious and was absolutely phenomenal. She walked me through what would happen, showed me the rooms, offered water and was just such a reassuring and calming presence. What could have been a highly traumatic anxiety event was only mild anxiety thanks to this wonderful person. The optometrist was also brilliant when popping the drops in my eyes and I was struggling. She was very patient and understanding! Highly recommend Duffy's, a massively understanding and caring place!”
“Very nice helpful people.i have accidentally broken my glasses a number of times due to my physical and learning disabilities and the people always take great care of me.we always have a little laugh when I go in which helps to put me at ease.Thankyou for a very nice friendly service.”