December 2023 by Fern Specialist Decorators
Staff need to be properly trained in customer service. Jamie in particular is absolutely useless, rude and Moody.When I requested a simple solution to an issue I had it wasn't able to be met or even attempted.The manager walked round from the back and thrust a phone into my hand telling me to deal with the manufacturer directly. I would happily use any other screwfix in the country as the staff everywhere else I've been have been more than helpful. Avoid this branch if you want to be treated with basic respect.
September 2023 by Danny Iwan
This is a good screw fix shop that lives up to my expectations for what you would expect from a screwfix.The staff are all friendly and helpful.The carpark is very large, so it is easy to park a large vehicle or even a vehicle towing a trailer.I use this shop quite often and always receive constantly good service.
September 2023 by Jamie Middup
Visited the branch last week. Special mention to both Emily and the store manager, Gary. Great service from start to finish. I expect bad service now as it seems that people just are not bothered anymore. Definitely not the case here. Thank you team, I will be back again.
June 2023 by robert phillips
I recently purchased a TITAN 140 BAR PRESSURE WASHER from the hermitage lane depot in mansfield, had a problem after first using it with a water inlet fixing breaking (very fragile), went back to the store and was very impressed with the service and polite/friendly attitude of one of your staff DONNA, she took a new model from stock, unpacked the bopx and exchanged the broken part for a new one out of the box. i felt very humbled by the fact she had gone to so much trouble to replace the fixing, top marks for service from Donna Wwho is a credit to your company, other copmpanies take note of this customer care/service A1 My many thanks and kind regards,Rob Phillips.P.S. great pressure washer, recommend to others.
April 2023 by Wayne M
Great Customer service today, from Amy (apologies if I got the name wrong) had a hectic day chasing parts & was diverted between jobs & suppliers & screwfix branches.Amy was really helpful & liaised between branches & assisted to ensure all was sorted.Really appreciated, thanks ??
April 2023 by stupot
Nice new-ish build all the staff I have interacted with I?ve found to be really helpful and friendly like all screwfix stores they carry a lot of tools and materials.
April 2023 by stuart cox
Nice new-ish build all the staff I have interacted with I?ve found to be really helpful and friendly like all screwfix stores they carry a lot of tools and materials.
March 2023 by Eldho Varghese
Product was out of stock but Lovely people to deal with.
February 2023 by Dave S
I've used various Screwfix branches recently, whether near my home or work, usually whichever has stock of what I want that day, This branch has to be the worst! So I came here on Saturday 9/1/23 and was greeted by an older lady who insisted I used a tablet to check in to collect my order. Now to picture the scene there was 3 people stood behind the counter doing nothing plus the crazy lady, there was only 1 other customer in the shop who was talking to the 4th person behind the counter. I said I'd rather just go to one of the staff but she insisted I use the tablet, i said I don't want to use the tablet and pointed out there was 3 people stood there doing nothing, but she went on and on until I used the tablet. No wonder this branch had no customers, maybe if they let the staff do their job they would have more customers? Why insist you have to use the tablet? I haven't had this at any other branch I've used and can only assume she's trying to get you to serve yourself so she can cut staff numbers
January 2023 by Kris Kingham
Lazy lady behind counter won't help find products on her computer and makes you struggle on the tablet, then there is no way of writing down the code once you have one. Very unhelpful
January 2023 by Kathy
Been ssrved twice by Sharon,excellent customers service
December 2022 by Amazon Man
Don?t likey likey, don?t want to use iPads that everyone has picked their nose, cleaned up sh*t from their jobs, no no, going to go to ToolStation in future.
December 2022 by John Douglas-Davies
Helpful, polite & efficient staff. Click & collect or ask the staff for help. Can't fault them ?
October 2022 by Richard Radford
Went all the way for a cfl that I saw online they don't have it n I wanted to jump over the counter and get 4 myself. Useless member of staff. Complete nobz
September 2022 by Paul Cohen
Usually it's ok here, but I visited the store yesterday and it was a frustrating experience to say the least.The catalogues have gone: the lady behind the till explained to many people that they are trying to "encourage" people to use the tablets. If you remove all other options then you are enforcing, not encouraging.The tablets crashed: when I attempted to make my order using the tablets I attempted to use all four of them, three of them had crashed and one was being used so I went straight to the till. When I explained the situation to the members of staff I was given a snarky remark along the lines of "well I've just been showing that lady how to use it and it's fine!""But those three have crashed" my reply triggered her eyes to roll which sent my blood boiling. Neither one giving any indication of an apology for the inconvenience.I ordered at the till: after having to convince them that I had no other choice than to order at the till the member of staff asked for the item numbers, I explained that I do not know them as I was going to look for them in the catalogue but they no longer exist, this time it was he who rolled his eyes. I decided after struggling to order three items that I would get the rest from toolstation.Extra information: whilst at the store there were two elderly people being forced to struggle with ordering on the tablets, this was hard to watch as I could tell they were made to feel like idiots. One conversation between the female member of staff (S) and an elderly female customer (C) when as such, (S) "have you made your order?"(C) "not yet I would like.."(S) " well, we are trying to encourage customers to use the tablets would you like me to show you how to use it?"(C) "I'm not very good with that kind of thing, can I just order with you"(S) "not really, I can show you if you'd like"(C) "can we just this once"(S) " ok but next time you'll have to use them"The conversation when on and I was no longer listening but she had managed to convince her to got to the one tablet that was working in the store with her.In conclusion: I will henceforth try my hardest to take my money elsewhere.
