Not professional! After trying 4 times to switch to Virgin we made a specific appointment at 9.30 am (opening time). First employee assumed we were there for something else, after explaining for the 4th time what we wanted we were eventually told we would need to speak to someone else who was the only person trained to... read full comment
January 2023
Im giving it one star coz i cant leave zero. Awful, unfriendly, deliberately awkward staff, made to feel like we were criminals when we didnt even want money out, just book marked up! Despite having about 6 pieces of identification they refused! Utterly pathetic branch and clearly not wanting customer contact as only one... read full comment
December 2022
Rude and unhelpful. Three of them chatting behind the counter and one on the desk when you go in. Refused to take my cheques to deposit in my account. I had to use the machine. The one on the desk would help me. Why wouldn't they do it at the counter. I was the only person in the place. Used to be so friendly and helpful... read full comment