January 2024 by Kerry Totten
Poor customer service seem more interested in getting a sale
December 2023 by Starboi97
I think this optician's need a course on customer service, called in to buy some glasses and was made to feel belittled and was embarrassing, the lady spoke as if i was thick as i wanted to purchase a frame without prescription lenses as i wanted a frame for fashion to wear with an outfit and was told i needed a eye test or i buy the frame with the brand printed on the lens from the shelf?? Terrible service and will go elsewhere.
December 2023 by Matthew Jenkinson
Had a referral to my GP from my appointment, and the email didn't go through. Called up and Joanne went back and forth with them until my appointment was sorted. Went above and beyond!
December 2023 by Denise Allan
Not liking the new glasses went back but got told glasses/lens are the right ones dont think I will go back next eye due date
November 2023 by Kevin Bell
Terrible specs,l had my eyes done at cramlington as did my wife and my son.none of us can use them as we simply cant see out of them. Total waste of money we as a family will NEVER go there again.
October 2023 by Justin Carter
Keep making mistakes, terrible delivery problems for lenses and call centre staff who are so sensitive they cannot take criticism without getting upset, todays world I suppose. Going to Boots
October 2023 by Lesley Johnson
Absolutely diabolical continuous chasing for lenses . All I have been getting is we will chase them up why they do not say someone hasn?t ordered them . Incompetent staff also shop manager dealing with this herself .. Need I say more . Take your money quick enough . One more thing you can never get through ( contact centre) send email for them to call you and 9/10 they never do !!!! Maybe because of my history they don?t want to tell me yet again they have not done what they are suppose to .. Another trip to the shop waiting 6 weeks for lenses now I have none what am I suppose to do let them explain this today
October 2023 by Ann Angus
Lovely staff. Easy to get an appointment. The optician was very thorough.
October 2023 by nicole Mackenzie
I haven?t been able to see clearly for years and I went to speaksavers n they full on helped me see again clearly and better . Would highly recommend Specsavers Cramlington
September 2023 by Barbara Mills
No problem with first visit, all tests clearly explained and help with glasses. When I went to pick up my glasses I arrived at 2.55 for a 3pm appointment. At 3.20 I had to ask why I was waiting as other people had come in after me and were being seen to. The apology as in ?sorry? seemed to trip off the lips of the woman I asked as she walked away and was anything but genuine. To make matters worse another woman sat down in front of me after just walking into the shop! When I pointed this out I was told ?you?re next?. Not impressed at all.
September 2023 by dave hewitt
Very friendly staff, I have been going for about 10 years now and had no issues with them. Recommended! Always clean, staff dressed smartly
September 2023 by Richard Ian Humble
Staff friendly and accommodating. Quick service.
September 2023 by Casey Glass
Absolutely ridiculous service had an appointment at 14:50 arrived at the check in desk on time. No one come to the front desk for 15 minutes despite a queue out the door to then be told my appointment time has passed and will have to rebook. Avoid at all costs
August 2023 by Beverley Haley
This is a very busy opticians but there are plenty of staff on hand and you don't have to wait long for your tests. They are all very friendly and professional, really good service.
August 2023 by Trevor Dent
Had eye test, staff were very friendly, unfortunately I had another appointment so didn't have time to select specs, so will be returning in near future
