December 2023 by Simon Crisp
Terrible service. Asked them to take a sofa that we wanted to donate on Friday, that was too inconvenient for them, so rebooked for Monday. My wife waited in all day for the driver to turn up. Driver rang, left a voicemail to say they were on there way and would be here in 40 minutes. An hour and a half later they still hadn't turned up. My wife rang the driver, who said they were on their way back to the office, and would not be collecting. My wife then rang the office, who told her that they had come to our house and no one was in ( a lie). The house can be tricky to find, but all it would have taken is a phone call, and we could have directed them here. If you are thinking of using this service, beware as they are certainly not reliable.
October 2023 by Angus Copland
Staff were very helpful, and Dominica was up for a bit of price haggling,Didn't realise how large the sofa was, until I had to pack it in my car and trailer.Thankfully James, was on hand, to assist.
September 2023 by Philippa Casey
Rubbish literally an insult to poor folks
September 2023 by Nicola Pegg
Terrible service , my brother purchased a sofa paid cash . Delivery drivers were unable to get the sofa in the property , damaged the property whilst trying . Sofa was returned , delivery charge lost and cash paid refunded as a credit note which has to be used within 6 months on pre owned furniture only , not new. This is not mentioned in any of the terms or conditions of there policy . You call to speak to the manager and they are never around . The store retailers do not know there own complaints process . Appalling service and taking advantage of vulnerable people .
April 2023 by Reece Clelland
I purchased a really good item for an extremely good price. I am very happy with the item purchased. I did pay for delivery but after seeing the reviews in relation, I opted to go and pick up the item. This was absolutely no issue and I was refunded for the delivery price I?d paid. The man that worked there was friendly but did leave a little to be desired.
April 2023 by Michael Anderson
Popped in for a look to see what they had. Nothing for me this time, but plenty of 2nd owner furniture for pretty low prices.
December 2022 by James RUBY
Ordered a sofa and arm chair from here after having seen it online. From the initial phone call to the delivery guys coming they were fab. I was told my sofa would be delivered between 12 and 5 and the delivery guys arrived at about 2:30. Absolutely no issues with them bringing it upstairs into my flat, they even helped take the front door off in order to fit the sofa in. Would definitely order from here again.
December 2022 by A András
I ordered a washing machine i paid 150£ by online ,i took a holiday for a day when it must be delivered,but nobody showed up,after many phone calls by me they can make it 5 days later .So this company left me without washing machine for days,really disappointed and never ever use again
November 2022 by Rosemary Richardson
Dont use this place! Liars and fake promises! Said my cooker would be cleaned before delivery and it was not!!
November 2022 by John Anderson
Nice staff in there ! Nice and clean ! Very helpful! The furniture in there are ok ! Better than one in byker shop ! I recommend u try this shop out in blyth Nice clean ! I rate it 4/5 because they need get more stock in they should closed one in byker shileds Road used this one or make new shop in Wallsend that would be lot better again l recommended u try this shop out in blyth Nice staff nice lad in there ! Does a good job ! Helps customers ????
November 2022 by Sandra Etherington
Shocking service been waiting since Tuesday for a delivery 2 days taken off work, in order to accept delivery, still not arrived despite being advised would be here by 5pm today.
November 2022 by Charlie Miller
Tried to donate furniture. Made appointment. Waited in all day. Never showed up. Felt like I was inconnveniencing then from the start.
November 2022 by les mason
The delivery man stood in dog poo when delivering at my neighbours house and scraped it off his boot throwing poo into my garden. Discusting and dirty people
November 2022 by Damien Beales
Service is very very poor. And delivery is super shocking been waiting for over a week for my delivery. So I contacted CT furniture via there WhatsApp number to only be ignored by them. And keep getting messed around with delivery. Being told it will definitely be delivered today by 5pm and never does.Such bad service
November 2021 by Loraine Routledge
Massive thanks to staff today..bought a suite and dining set..asked a million questions and who I spoke to was very polite and patient..would definitely recommend...Many thanks CTFurniture.
