November 2023 by T G
Wow. Fab service. Polite professional and efficient. Got my mobile fix in days. Omar Stephen and sorry can't remember the other fellas name-maybe Michael or Alex (sorry) are 3 gents. These guys certainly know their stuff. Bravo guys ? ? ?
October 2023 by Roland Sayers
Very enthusiastic to help and explained everything, my z flip needed a new back and a new screen due to the fold and all was fixed and left tip top in 3 hrs ... really fantastic place and the replacement screen was free , staff were 1st class on each occasion could not fault and that's a rarity for me
October 2023 by Andrea Houston
Ordered a USB C cable. Delayed delivered which I found out about when I contacted customer care. Couldn't advise a timeframe of when it would be delivered
September 2023 by Calvin Kirby
Left my phone in for a replacement screen after being messed around by an independent phone repair shop. The staff here were very helpful and within around 5mins my phone was checked in for repair. Just a few hours later my phone was ready to collect, as good as new. The price was slightly more expensive than I was being quoted elsewhere, but included a new battery and gave me piece of mind the job was done right, with genuine parts.If I need any repairs to a Samsung device in future, I won't even consider going anywhere else other than Samsung Belfast.
August 2023 by Matthew Montgomery
Left my S23 ultra in for an insurance repair for a broken screen and back glass. Was told it could take 5 working days due to insurance rules, but had it back in 2. The two fellas (can't remember their names but left it in on Tuesday 25th July) sorted me out, very much appreciated. Replaced the battered bezel too. Phone looks like it just came out of the box brand new, Brilliant service, highly recommended.My advice to anyone (from experience with non insurance repairs) it may cost a bit more, but you're better off using this place for a repair, high quality work, experienced staff, genuine parts, warranty and somewhere reliable to go back to.Thanks again gents
July 2023 by Robbie Best
Called in to the store today and I can honestly say that Omar was such a great help. He was very patient and understanding of my phone issue. He went above and beyond to make sure that my phone issue was solved. Thanks again ?
June 2023 by Lauren Mcculla
I just want to say the 2 guys that worked here where really helpful and had a great attitude. They were friendly and helpful. I'm terrible with technology and they where fabulous.
June 2023 by Sean Mc Donald
Got told that the cheapest way of repairing my phone is to get insurance and claim off it as warranty won't cover it which I believe is fraud and that Fold & Flip phones are extremely indurable.Many thanks Samsung, I have purchased your phones since the S8 but will no longer after that experience.
June 2023 by cormac Daly
Had a screen saver replaced on my flip 4 today. The guy in the shop was amazingly helpful. I had an unexpected event and he did everything in his power to get the job done quickly even though they were "snowed under". Could not have had better service and the job was excellent.
June 2023 by Eoghan McManus
Great service. I had an issue with my phone that I couldn't get sorted with Samsung online. Got an appointment at the Ann St store later that morning and it was fixed within a few days. All made very easy by having a high street store you can walk in to
May 2023 by Ruth Kyle
My 3 month old S23 Ultra died leaving me without a phone. Samsung online customer support were useless, couldn't assist at all and said they needed 10 days to investigate, they eventually told me to go in store. I was glad I did.Omar was able to arrange the fix within 2 days and get it back to me. Turned out the motherboard failed, so it was replaced free of charge. Really grateful to the team for this and their knowledge of the issue/fix.Will definitely head to these guys first if I need help with anything else.
May 2023 by Catherine Oliver
Stephen was really helpful. Wasn't even anything to do with Samsung but he showed more compassion than 02 did. Helped me out within 30 seconds.
April 2023 by Robert
Just had my fold 3 serviced here. The level of repair competence is incredible. The main screen stopped recognising the spen, which I use daily, so I sent it in for repair.The phone was promptly returned in perfect condition.The staff here, evidently, are very skilled and proficient in conducting even the most challenging of repairs.I am proud to be a Samsung customer since the S3, and the staff here are an asset to the brand.
April 2023 by Mike Anya
Went there to get a quote and repair my partners samsung tablet. I found it professional and businesslike. They checked it out and gave me a quote promptly. Satisfied with my interaction there and would recommend
April 2023 by Sarah Wilson
I'm actually shocked at how easy and hassle free my repair was! I dropped in my phone, had a coffee and done some shopping and when I called back in a couple of hours later I was met with a friendly face and a fixed phone! Absolutely brilliant ?
