June 2025 by Dominic Hannaway
The manager is completely void of knowledge about anything 02 related I had the misfortune of his staff being busy so I had to deal with him on two occasions both times he said they don't do that in-store I had to Google it and show it then ring customer care for them to confirm it's an in-store thing. Not to mention he's obviously sniffing alot and rubbing his nose. Typical phone shop manager behaviour. If you look between the ears you would see daylight. I worked for Vodafone in retentions team for 5 years it has better trained staff id recommend avoiding this shop and going to a competitor or at the very least avoiding Kennedy centre 02.
June 2025 by B A
Recently left O2 after being on a £15/month plan. Visited the O2 store in the Kennedy Centre twice to discuss options but was met with complete disinterest. Staff showed no effort to retain a long-term customer. On my final visit, all three were sitting on their phones, uninterested, and visibly confused when I mentioned I was considering other providers.
What made the decision easy was The Fone House, just metres away in the same centre. Staff there were engaged, listened, and actually cared about helping. I switched on the spot and signed up to a £7 pound a month contract.
O2 management should take note. Poor in-store experiences like this are exactly why customers leave. I won?t be returning.
April 2025 by Ciara Mallon
I am leaving this review on behalf of my aunt who went into this store to get help she is in her 70s knows nothing about phones. She explained that her phone would not let her ring and the fella sold her a new SIM card for £15.00 and sent her on her way. She explained that she wanted to keep the same number and he told her she couldn?t and give her the new SIM card and told her she needed to contact O2 on the phone. A 70 old woman who would not have a clue how to ring O2 without any of her family helping.
She then went into the O2 shop in the town who where so helpful and told her why couldn?t he not transfer her number over to the new sim they then did this for her and put a new sim into her phone free of charge as the old sim was faulty. We then went back to this shop to refund the £15.00 SIM card that she was sold and was told no after explaining we asked to speak with the manager and the fella who sold her the card said ? The manager will say the same as I have said? I then said well I still would like to speak with them. The manager came out from the back of the store never even acknowledged us opened the till and give us the £15.00. This is not about £15.00 this is the principal. I just wish my aunt had told me she was going to the phone shop herself and I would have went as I don't want my elderly aunt getting ripped off.
March 2025 by Sorahia Souza
THE SIM CARD IS HORRIBLE EVERY MONTH I HAVE A PROBLEM WITH THIS. Every month they try to push a bigger package on me. EVERY MONTH I PUT CREDIT ON IT AND THEY EAT IT. IT'S HORRIBLE
September 2024 by Pauline Lundy nee Sands
I had the pleasure (not) to ask for help regarding a phone today 24th September, the person I was speaking to was of no help at all, felt like he couldn't wait to get me out of the shop, my son also said he had been in a lot of months back and the same thing happened to him, with the same person, Felt like he didn't want to be there, if someone does not like their job, LEAVE
October 2023 by Billy Atkins
Thank you to Carl for being one of 8 O2 store members who actually was willing to help me. I?ve been to 4 other stores who all said their systems are down and to ring 202? of course themuns at the call centre say you can?t do it over the phone and need to go into O2? I was passing by and tried my luck and I was in and out in 5 minutes as he knew what to do. Naturally if I need to go into an O2 store I will make an effort to go to this one as clearly they want to help.
September 2023 by Bill James
Thank you to Carl for being one of 8 O2 store members who actually was willing to help me. I?ve been to 4 other stores who all said their systems are down and to ring 202? of course themuns at the call centre say you can?t do it over the phone and need to go into O2? I was passing by and tried my luck and I was in and out in 5 minutes as he knew what to do. Naturally if I need to go into an O2 store I will make an effort to go to this one as clearly they want to help.
September 2023 by Ryan McKimm
Shop is an absolute disgrace, have been trying to resolve contract and bill issues for days, they give me misleading information which another shop confirmed they have made mistakes. The manager mark was incredibly rude and hostile towards me, this guy shouldn't be in customer service it felt more like a school room than 02. Disgraceful store and staff. Mark the manager of this store is not fit for his job. There was also a member of staff finding the situation funny.
September 2023 by Joanne Smyth
I was in Kennedy store on Wednesday evening regarding issues with Samsung phone. Extremely bad customer service and bad advice. Went to forestside for second opinion who were much better. Stay clear of Kennedy centre as could cost you money
August 2023 by Jay Strong
Young fella with dark hair wouldn't even help me. All I needed to know was how to hard reset my phone because my screen had froze. He looked like he couldn't be bothered even speaking to me because I wasn't giving a sale. Ended up going to Samsung who sorted me out within 10 seconds.
March 2023 by Geraldine Austin
ridiculous service today or should I say no service no help at all trying to get an upgrade and the shop was empty ended up just saying I'll go somewhere else ...seriously sort your staff out
January 2023 by June Hollywood
Staff very good at helping choose fone . Very impressed
November 2022 by Joanne Nugent
Staff not helpful at all, and can't help you when you have a problem with a phone they've sold you.
September 2022 by Paul mac
If I could add another star I would, especially for Darran, who went above and beyond with his knowledge and help, restoring my WhatsApp videos of my grandchildren and family occasions, a true professional, and genuine person, many thanks ?
August 2022 by Seamus Loughran
Really nice helpfull staff.
