ATMs in Wellingborough, Northamptonshire

“Thank you to the staff and manager of Santander Wellingborough for restoring my faith in human nature! I went into the branch yesterday for two reasons. I had questions about my fixed rate ISA, which the woman I spoke to, (Valentina?) was happy to deal with. She wrote down the maturity date and explained everything I needed to know. Overall she could not have been more helpful. The second reason I'd gone in was to make a complaint about an obstinate and obstructive man at Santander's call centre who I'd spoken to the day before in the hope of sparing myself a trip into town.

In a nutshell, I failed security because he wanted the specific date of a transaction which occurred later than my most recent bank statement. (I guessed and got it wrong.) I explained that I was only calling to ask what I needed to do (in branch) regarding my ISA, and whether or not I needed to make an appointment to do it. He told me to 'look on Google'. (I'd tried that.) He said, 'You failed security. You could be anyone,' like I was some sort of fraudster! I could understand this if I'd been trying to move or withdraw money, but in view of the fact I merely wanted answers to general questions, I can't see what harm it would've done to answer them. I offered to answer a different security question but he told me he was ending the call and hung up on me! I was left physically shaking, close to tears and no further forward in getting an answer to my questions.

I told all this to Valentina, who was sympathetic and said she would deal with it for me. I later received a phone call from the manager. She'd read the transcript of the call and understood why I was upset. She apologised on behalf of Santander and assured me this 'colleague' would be getting my feedback. She suggested I record a voice password so I wouldn't have to go through this again, which I've now done. She also told me the opening hours were changing so that the branch would only be open on certain weekdays. I think this is very sad as the staff and managers are doing a great job and don't deserve this.”

“Went into the branch today to get an account set up and the staff were very friendly and welcoming even thought the cashier was a trainee. They got everything sorted straight away.”

“I found the staff there courteous, friendly and helpful.

I had some issues with accessing my account online. They helped me in getting my online access back.

No complaints.”

“I went in branch for the first time today for a complex payment to be made and had the pleasure of dealing with Hannah who was very friendly, knowledgable and made it a smooth process from start to finish. Thank you!”

“I have shopped at Asda Raunds from the day it opened and I am so happy with the Parking, Service from all the staff and the Food.
Let’s all thank this brilliant store for its service to our local community!
Fantastic ! Well done Asda Raunds ?”

“What a lovely staff member i have met today. Came in just to send a parcel and wanted to buy plasters as my daughter needed one asap. I couldn't find any there so I asked staff member for assistance. He gave me plaster from the first aid kit? what a lovely gesture ? so so kind ?”

“Last week my car broke down at this garage and I needed to get my spare key from home to get going again. Although I only live 3 miles away, my only option was to contact someone 40 mins away to come and get me. However once the two lovely ladies, who were working that day, heard of my plight they offered to help. Firstly a big thank to Julie A who offered me a free coffee while I waited and then also to Deb (from the Cafe) who came to my rescue by driving me home to collect my spare key and then back again to my car. Such lovely kindness and gestures, thank you ladies. You turned what could have been a pretty rotten day into a problem day, quickly solved.I’m so gratefulHelen xx”

“I pulled into this fuel station, parked next to a pump, filled up my car, paid and left.I do this every month and it’s the same every time, not much more to say really.”

“Awesome shop with low and reasonable prices. Also, if your more of a Co-Op fan, they sell Co-Op products as the shop was one of the 298 Co-Ops that McColls bought in 2016. Would definitely recommend this shop. Also, kind staff, slushies and a cash machine.”