November 2017 by Simon Stagg
I gave it one star because you cannot rate it lower . Customer service is a joke . Store is is a joke. AVOID THIS COMPANY . Use at your own peril.
Have been trying to get a shower mixer tap failure resolved(mixer failed within 1 week of installation) and no one is answering phones or emails.
Terrible service ,would never have used them if I had known about there service.
April 2017 by Jane Powell
Absolutely appalling customer service. It's taken over a month and 8 emails to try and resolve a problem with my taps. They repeatedly give different excuses and are quite inconsistent in their responses. Local branches are unable to offer replacements so the customer has no choice but to go through their head office. You have been warned!
February 2017 by Karen Guy
Terrible service, just cannot get through. Been waiting in the queue listening to such awful music for over 14 mins now, still the same recorded message. How frustrating. I would just like to be able to talk to somebody who can give me answers to my questions that I have regarding replacement faulty products! Will not be buying any future items from Bathstore, hopeless!!!!!!
November 2016 by Kate Stenger
Going absolutely mad here ...... waiting for a replacement part for a week now ( a rubber seal) that I cant get anywhere else .... they can't send the rubber seal so I have to have to whole waste system. I have a plumber waiting and no bathroom now for over a week .... the customer services operator is not skilled enough to deal with my enquiry as to the delivery of the part so I am now waiting for another call back. What is going on with the "first class customer service" being advertised. I originally ordered the part ( a waste rubber washer approx 4p) I asked for 2 pieces a week ago got a call 3 days later telling me I couldn't have 2 but did I still want to order 1 !!!!!! its now a week later and I haven't got anything except a very expensive plumber drinking tea !!!!!! can anyone help with any advice ???
November 2016 by David Craig
Truly dreadful. Their answering machine tells me "your call is extremely important to us and will be answered as soon as possible". The only problem is that they never answer - they just leave you hanging on till you give up.