February 2024 by Kat
Lovely shoe shop which is also a cobblers and key cutter. Great prodocts, great service, would be missed.
February 2024 by Paul Lacey
Awesome service form Whitby cobbler bought the boots online and within 48 hours they were with me and the Iron Rangers look awesome thanks guys great service
January 2024 by Elwyn James
Great footwear at good prices. Purchased through their website and received an excellent service. In this increasingly disposable world it is nice to find a small business promoting hand made, quality goods. Recommended.
November 2023 by Donna Ainslie
Fabulous, efficient customer service from Sam. I ordered a pair of Dr Marten boots and they arrived the following day. Absolutely delighted with my purchase and the customer service and will definitely be ordering from the Whitby Cobbler again.
November 2023 by bernadette smith
Found this little gem on line. Purchased a pair of timberland walking boots brilliant price. Came within 2 days packed perfectly. Can honestly say from now on before I buy any more boots or shoes will look at whitby cobbler first. I will be telling all my friends about you. Thanks for a fantastic service.
November 2023 by Lewis Waterfall-Brown
It has been a horrible experience buying from this store. I will accept that my communication has been poor, my partner got diagnosed with cancer and I had to on short notice move out of the country. Usually you would expect a small store to have the capacity to be more understanding and show some humanity however this transaction has only added to the stress in my life.None of this would have been an issue if the boots I recieved hadn't been arrived damaged. There was no apology, I was in talks via email, a replacement was ordered without my asking and when I did return the current boots it was out of the return period. Cancer doesn't leave much room for anything else.Without asking a replacement was sent to my old address and now I am in the posistion where I recieved a long email refusing my money back and I am now going to have to track down the items that were sent without my request.In conclusion I have not been an ideal customer however I feel someone would have been more understanding during a trying time. This store clearly puts money first to the detriment of any compassion.
October 2023 by Stephen Malloy
Bought a pair of absolutely beautiful brogue shoes from this company. Sam was really helpful and great to deal with. Very fast delivery and will certainly be ordering again in the future
October 2023 by Gail Birkett
Travelled to Whitby in a pair of boots that needed heeling, popped into the shop Tuesday morning on the off chance of having them done. Was told it would be the following Tuesday as they were very busy, said not to worry it was my fault for leaving them, the gentleman told me I could leave them and pop in on Friday afternoon to see if they had been done, low and behold they had and what a great job am really pleased can't even see the joint in the heel.. ?
October 2023 by Narbi Price
Quick delivery and good prices.There was a minor problem with my order which was sorted out quickly, courteously and efficiently.Exemplary customer service - I?ll be back.
September 2023 by John Laws
Absolutely fantastic customer service. It has been a very long time since I have experienced service as good as I recently received from this company. I couldn't recommend them enough.I am also very pleased with my purchase a pair of sneaky steve boots.Thank you very much.
August 2023 by Ross Fenwick
I took in a pair of Crockett and Jones and Grenson shoes to have sole protectors added. The staff were very friendly and professional and the work is excellent. I highly recommend their services. Some really nice shoes available to buy in store too.
August 2023 by Harry
the staff were really helpful, and the shop was very nice with a big selection of different types of formal wearwill definitely come again, would recommend
June 2023 by Simon Creed
Called in to see if they could repair my walking shoes while I waited. No complications, the lady took the shoe upstairs and stitched it up. There was no charge. Whilst waiting, I did purchase some new shoes which they kindly held on to so I did not have to carry them around Whitby for hours. This is a great shop, they don?t hard sell to people browsing but when asked the service is great.
June 2023 by Antony Bryans
Been looking for shoes for my wedding for ages finally found some but the place didn't have my size. Looked on online and this place had them and where cheaper!. Ordered, came right away fitted like a glove. Great service. Guess it was fate as I proposed to my wife in Whitby.
June 2023 by Thomas Keidan
Ordered a pair of Trickers shoes which were considerably cheaper than buying directly from Trickers? website. I was a bit apprehensive given the £200+ discount I was getting, but the shoes arrived very quickly and came with all relevant packaging and manufacturer information. Very happy with my purchase and service received.
