Shocking customer service . Skipton DO NOT CARE about their customers . Webchat / twitter X chat and secure messages are diabolical.. 6 days and still waiting for a response. For over a year I've had issue after issue no one sorts it out or takes accountability. I'm trying to fix my mortgage again but it won't be with... read full comment
January 2025
I called into the norwich branch where a lady called Whitney served me. She really went above and beyond to help me with a few questions. She explained things in layman's terms and even printed out some info for me. This lady was very knowledgeable and certainly an asset to your business. Thank you so much.
January 2024
Following the arrival of our little girl, we have been trying to make it into the city to open a savings account for her.Having tried to make it in every Saturday for the last three months, we have always missed the Saturday opening due to an unscheduled (although now increasingly expected) activity. Feed, nappy, nap…we... read full comment
When visiting a YBS branch please make sure there’s enough space to allow two metres between you and any other person; this may mean waiting outside until other customers leave. We also ask that you wear a face covering to help us keep our customers and colleagues safe.
