December 2023 by Ella Gill
Poorly organised shop very dark and vegan options not clear.Helpful staff helped me exchange the milk version for my mum's vegan christmas chocolates thanks so much xxVegetarian options: Hard to find vegan chocolates unless you skim the labels. Kinda depressing how there are only two vegan items that seem like a decent present.
December 2023 by Catherine O'Ryan Nicholson
I was looking forward to having a hot drink with a friend at Hotel Chocolat but it?s odd. The seating area isn?t inviting, the girls behind the counter didn?t really acknowledge me when I walked in even though I said ?hi?.There were several dirty tables that hadn?t been cleared and the girls behind the counter were just chatting.When our drinks were ready they just shouted our order.My mocha was OK, the flavour of the coffee was bland and the dark chocolate flavour non-existent. It was £4.45 for a regular which is overpriced.My friend loved her hot chocolate but it was over filled and leaked cream.There are so many excellent independent coffee shops in Norwich - I would rather give them my money not MARS.
December 2023 by Jellybean2003 Bean
I was served my Lindsay and my experience was great . I was having a bad day but Lindsay was so kind and cheery that she made my day much better ! Would really recommend coming to this branch service is great and food is also great !
November 2023 by Joe Bailey
That drink was to die for not had anything like it beforeLittle advice make a free account on the app before going or before paying and get 20% off everything thing in store including the cafeAnd they have some exclusive deals
October 2023 by Kevin Maddeys
Had a lovely Mocca and hot chocolate drink in there cafe we also purchased some chocolate mixer for our newly purchased velvertiser, staff were friendly and helpful.
October 2023 by Allen Peckett
What lovely people. The café staff at the Norwich shop are first class. Very friendly, helpful and sincere. I was feeling a bit under the weather when I visited today and just wanted a hot milk. Even though this isn't on the menu they were able to accommodate my request. I left feeling much better than when I walked in. Thank you and well done.
August 2023 by Norm John
Ordered hot chocolate with thick chocolate cream on top. After sitting down to drink it, I realised it was iced chocolate shake. Once I realised this, I returned it to the counter to tell the female server who has worked there for some time, she didn't offer to change it, and said they do hot and cold versiobs. She then turned her back on me to talk to a colleague, surprised I waited for a short time then left - will never return to store.The single drink was priced at £4.95 so obviously, my expectations were quite rightly high.
August 2023 by Margaret Williams
Fabulous shop and cafe! Delightful extensive hot chocolate menu. Delicious.
August 2023 by sunny law
lovely chocolate shop. I give you 4 star,because no ice cream on that day.
July 2023 by watchman 1029
They provide delicious chocolate, I particularly like their ice cream. I've also got their Velvetiser hot chocolate maker, which is very nice.
July 2023 by Julie Ramsdale
Had a lovely 15 minute chocolate tasting session. Enjoyed every minute
July 2023 by J Mortimer
Great chocolate shop, little expensive but really nice.
June 2023 by Jo Bartram
Very friendly staff, a large range of products and cafe too
June 2023 by Pete Allen
Always friendly staff plus their drinks are fantastic too
June 2023 by PETE MARLOW
Great chocolates, nice, relaxing cafe for drinks and cake.
