We came into the Halifax in Norwich yesterday (Thursday 23rd July). We had trouble with transferring money and a few other problems.My husband and I are elderly so our daughter accompanied us. We were helped by the most patient young man ever named Harry. We had so many problems but he kindly resolved them all for... read full comment
April 2025
Simply appalling. Staff aren't trained to do anything. They couldn't even use the app! Halifax simply pushing people online so they can shut the branch. Did what I needed to do online but what would've taken 10 minutes in person took just under 2hrs waiting 10 to 15 minutes for customer service to reply to each of my answers.... read full comment
March 2025
In branch customer service has slipped in Halifax. People who wish to have desk service now have to wait simply to be served this is a highly inefficient and counterproductive system along with the fact there’s only one person on a desk of three people simply won’t hang around and will likely find a better service.
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
