March 2024 by D. A
If I'm told one more time that the "practice operates a model of totally clinical triage" when on hold, my head will explode...Apart from this I find the Doctors here are always very nice
March 2024 by Rachel Higgins
I have just seen Darren ANP he was so helpful and went out of his way to help me, never had such good and thorough service.
February 2024 by Mrs J.
Excellent experience today. Fast and reactive care. The new digital consultation system Patchs makes it much easier to access the right care. I was called by a GP to obtain more information about my problem. They managed 1 problem over the phone and needed to see me for another problem. I was offered an appointment on the same day as. In an out quickly with the appropriate tests ordered. Thank you.
January 2024 by Georgia Claire
This is by far the worst GP practice I?ve ever been with! Only been here 12 months and my kids (3 and 1) have been turned away more times than I can count! With the old ring at 8am system I?d call dot on 8 and even if I got through within 5/10 mins I?d be turned away for an appointment for my children! Now that they use PATCHS we?re finally able to get an appointment but they ignore everything you write on the form! I specify days I am in work and they don?t even bother to read it, not only do they not bother to read when you?re available they don?t even read your symptoms! The staff are clueless about the new system and very unhelpful and priority seems to be given to elderly patients and not to young children! They?ve previously given my 1 year old (when she was 11 months old) an appointment with an ANP which isn?t even allowed! I most recently had to threaten legal action to get an appointment for my one year old which was the final straw. I?ve now moved so please save yourself the trouble and don?t join this appalling practice! I work in admin at a GP practice and know for a fact they should not be running things the way they are and some of the things they?re doing are illegal. Practice manager should be ashamed as should the partners
December 2023 by Lynsey Borrows-Roberts
Nightmare to get through to on the phone but that's all nhs drs ! The team are lovely and always fit my kids on for an appointment the patches system is great though. The reception team are very helpful especially Debbie.
December 2023 by Mihaly Barnabas Kerenyi
We have a 3 years old boy had appointments two times and always warm welcome from receptionist and special thanks to Dawn and Patrick for looking after our son.We are pleased very well with Eastham Group Practice.
December 2023 by John Skarratts
I have been trying to get the results of a blood test for 6 days waiting endlessly in queues for over 30mins at a time only to be cut off when I finally got to the front or phoning and finding that the results line was not working for some unknown reason.
October 2023 by Harry Edwards
No helping doctors they got no appointments and they are trash
October 2023 by Nathan Parry
I want new doctors who really got appropriates not Eastham ones they are trash they acting like little kids I dine with Eastham doctors
August 2023 by Gaz M J
It's a shame about this practice, it used to be great , I phoned yesterday to see if I can get an appointment as I'm having chest pains and pain in down my left arm , to be told I'm sorry all the appointments are gone and we won't have any untill Friday, you can call at 8 tomorrow, or use patches , I'm sorry not all people are retired or don't work or can waste there time-day sitting by the phone , I'm a shift worker that starts there job at 7 and cant use the phone while on duty ,and god help those that don't know or can't use tech , I'm not a well person either and having these chest pains is making me worrie and causing my depression and anxiety to bulid up again .
August 2023 by Peter
My 82 year old mother is in very bad pain . She was told to ring for an appointment and at 07.59 the message said ring at 8.00 which she did . Bang on 8.00 and was then told call log full call back later . 13 times she rang and got the same response. So I took her to the surgery and she finally got an appointment . 1 person behind the reception and for 15 minutes no phones rang not once . So where is this mysterious phone centre . Anyone needing an appointment just go to the surgery and if there is a massive queue then this surgery should learn how to treat people . No wonder they were 3rd on the list of the worst surgeries on the wirral
July 2023 by Diane Green
Absolutely amazing GP surgery. Most professional staff at all levels. Cannot find any fault with them. Nothing is too much trouble and they are all so friendly and caring.
June 2023 by Mark Phillips
Edit: I have increased my rating from 1 to 3 stars. I am still not happy about what has happened, but recently (especially since the introduction of Patch?s) the service has improved quite a bit. A way to go still though.I have been with Eastham Group Practice for over 40 years and I will be leaving soon. The service is abysmal since Dr Bush retired. It is impossible to see a doctor, even if you specifically ask for one. Instead you are seen by other medical staff, who I can only describe as hostile and make you wish that you hadn?t ?disturbed? them. I feel very uncomfortable each time I go now. A consultant asked me to complete a form and pass it on to the gp, who was then instructed to send it back to the consultant. I gave the form to the surgery in November. I chased it up yesterday (19th April) and they hadn?t sent it on to the consultant. They promised to send it that day. Just 5 months late. Another example? I was very ill with a chest infection. I had a chest x ray and after a few days I received a text that an appointment with a gp had been made for me in 6 days time. The gp told me I needed antibiotics. So the surgery knew for 6 days that I needed antibiotics and didn?t inform me. I complained and many months later I haven?t heard anything, even after chasing it up. I will be going to a higher authority. The gps are very helpful themselves, but it seems they are now a protected species. What a shame.
May 2023 by Ade Senior
No appointments, ever! Terrible service
May 2023 by Jack Archer
Awful in every way.waited in the queue for ages, finally it was my turn, I heard the receptionist sigh and hang up instantly.I also remember being in a queue for 2 hours trying to get seen and they hung up, I rang at 8:01
