Banks in Southport, Merseyside

“Walked into Southport branch today to make an appointment to make changes to my account. Was greeted by Lewis who was very friendly and welcoming. Even better news was that my changes could be done immediately and no appointment needed. Sat with Mary who was really friendly, knowledgeable and super efficient. Was a brilliant experience from the minute I walked into the branch. Excellent service and definitely 5 star.”

“I bank with the Royal Bank of Scotland and have been having trouble with my debit card and their mobile app. A very nice lady helped me to sort out some of the problems.NatWest now accommodate RBS customers to a large extent since RBS has now removed all its Southport branches and the nearest are at Preston, Lancashire and Liverpool, Merseyside both 20 miles away.”

“I'm sorry a few customers have had a bad experience, but for me it was good did most of it online only called in to use ATM pin ect ,lady blonde pleasent face over whelming help gave me envelopes for deposits if closed and told me that transfers could be done directly to savings account and don't need to go thru current account which I didn't know so well done .I would just say though Banks's are there to make money not necessarily friend's .”

“We went into the branch to help with a very difficult transaction (reactivating a dormant account from Abbey National years before) and it proved to be a real challenge but Mel was an absolute superstar, taking two hours to work through the process, verify our IDs, coordinate with the call centre, wrestle with the computer and make sure the job got done. She was efficient, helpful, friendly and fun, making the process as easy as possible.

The branch was very busy on a sunny Friday lunchtime with many people coming in not being too courteous to staff as soon as they arrived for no reason so the staff are a credit to Santander in the way they respond in a police and friendly manner.

A special mention to James also for helping establish our account and complete the transaction.

Thanks so much - in an age of automation, internet and call centres, Mel and the crew show why branches are essential for dealing with complex issues. Thanks so much !!”

“I visit a branch in Southport today. I just stepped inside the bank, and immediately was approached by the manager who offered a help. When I explained the reason of my visit, the manager informed a colleague of hers about my case and I was offered support. Joyce, who was dealing with my case, was professional, very patient and had a great sense of humour. I am a very satisfied customer.”

“Blonde hair lady and other member of staff very rude card machine faulty it took my card went in very nasty behaviour explained I needed my card to get home. Left stranded with no money to get home and one completely I ignore me said it wasn’t their problem staff need training in customer service would never use this branch again 1/7/2023”