I was served by Sophie today, we came to open an One Day Account. The service at the branch was outstanding. Sophie was very professional and welcoming. She made my little 2 year-old boy feel very at ease, whilst we talkied about the 'boring grown up stuff'; the little dinosaur toy definitely helped. Sophie was very... read full comment
September 2023
Nice staff but the service isn't great. Not open after 4.30pm or at weekends, and no mortgage advisor is present in store. When taking out a mortgage it's nice to sit down and talk to someone but you have to call head office and wait on hold for a good while.
When visiting a YBS branch please make sure there’s enough space to allow two metres between you and any other person; this may mean waiting outside until other customers leave. We also ask that you wear a face covering to help us keep our customers and colleagues safe.