Awful, always turning up extremely late. Each time I phone I’m given conflicting information. Can’t get a straight answer, I must have telephoned 20 times, emailed the quality manager several times and we have the same on going issues with carers turning up extremely late. Asked to see my mums care plan and boom they... read full comment
October 2023
Disappointed with their care for my Mum who has Alzheimer's. There's no consistency with staff, some of them are so incompetent it's unbelievable, why they are actually in care- work is a mystery, other than it's a job for now until something better comes along.I was hoping that it was just teething problems but no it's... read full comment
October 2023
Have worked for them for over 12mths now and have worked in several care/supported living companies from dom care to working with adults with very challenging behaviours and can say that HCL are by far the best, feel really supported by upper management, help with personal issues very understanding. Yes there is a lot of... read full comment
