February 2024 by Karl Waterhouse
Great service every time
February 2024 by Rich
Good pharmacy but some staff are quite rude and never answer the phone. Staff have changed to temp staff now and it kinda ruined the calm pharmacy environment as they are a point of call in a mental health crisis. Takes 20 mins minimum to make my prescription even if I'm the only one in there
October 2023 by Averil Ponter
We have recently returned to St Catherine's Pharmacy having left a year or so ago as the service was so appalling. What a pleasant surprise. Under new management the difference is chalk and cheese.
July 2023 by Lesley Astbury
Time consuming and sometimes useless. The smackheads get seen to first. I've moved to a more efficient and friendly pharmacy
April 2023 by Lilian Arrowsmith
Why don't they answer the phone, I started phoning at 9am and gave up at 5.30pm, will have to go to the pharmacy to see if my prescription is ready an collect if it is. I returned to the Pharmacy today and was greeted by Stacey who came to apologise to me in person, she explained that they were having problems and that they are now on their way to rectifying them, I accepted Stacey's apology and thanked her for speaking to me personally, I wish her and the staff good luck for the future working in the Pharmacy
March 2023 by Bev foster
IV been visiting st Catherines pharmacy for 8 years now. In recent weeks the service has been exquisite.. especially some members of staff who everyday bring kindness patience and knowledge to every customer visiting..just want to say thankyou! Bev Foster
January 2023 by Jade Moore
I want to share my experience if it wasn't down to one member of staff staci who you can see is run of her feet deals with me on a weekly basics and I have nothing but respect for that individual staff member who goes above and beyond to help me each week if it wasn't for this member of staff I would be giving bad reviews
January 2023 by Will Hawthorne
Rarely answer the telephone even though the only way to get a repeat prescription delivered is to contact them - yes, by phone. Friendly staff, terrible system. I have spent (literally) 9-5 today trying to get through.
January 2023 by Jack Smith
Used to work in the pharmacy and have nothing but respect to the full time staff for their dedication and hard work. Sadly the place is brought down by temp staff. Parents went into the pharmacy today for an urgent prescription from the mental health crisis team parents had to wait there for a hour only to be told there was no adhd meds or a script for my sleep meds which I understand as the gp surgery are slow. Parents explained to the temp staff the severity of the meds and why they were needed because of mental health crisis only to be told ?it wasn?t there problem? by the temporary staff. Thankfully the manager who I won?t name came over and calmed the situation down and was really respectful to myParents which I can?t thank enough but I just think staff should have a lot more consideration for emergency scripts and try be a bit more sympathetic to mental health patients.
December 2022 by L D
They mix medications up and they blatantly Lie regarding desspensing of medication. They left me without my prescribed medication over Christmas when promising it woul be delivered awear I was suffering with COVID-19 and in server pain that the tablets they promised to deliver would of offered me relief.
December 2022 by Kira Anderson
Wait times are atrocious, prescriptions get filled incorrect and half the time my medication isn't available. Changed to tramnere pharmacy over the road, much better service with frieldlier staff.
October 2022 by J C
I tried calling here 4 times but no answer so I decided to go and see if my prescription was ready and when I went in here today and to my shock it was completely empty and all staff just stood in the back having a chat about a fancy dress party one was going to the phone still was ringing when I went in there even though I was the only person in here I still had to wait age?s absolutely disgraceful place I will be moving my prescription to a different pharmacy now!
October 2022 by Emma Carrigan
Always an 45minute to hour wait for perscriptions. Ordered online a week in advanced, never prepared, never answer the phones. Stood for an hour today, watched many get wrong perscriptions, missing parts and staff being unhelpful. Have now changed pharmacy. Will not use again.
October 2022 by Ian boo Hughes
Never answer phone never deliver when they eventually do get a move on after days never the medicines you need to keep you health healthy. I was left of 5 days for morphine aswell as other important drugs I will sing anyone's praises but when it just people carnt be bothered doing there job I think it's fair I take it higher pick another chemist any one with higher knoladge pls include in complaints
October 2022 by Jon Noggs
Very poorly run, dispenser went on lunch just after i went in, i stood there for 10 minutes before finally being told he won't be back for 40 minutes, apparently he "just goes and doesn't tell anybody".The accuracy checker eventually sorted my prescription after i complained.Very poor customer service.
