February 2023 by Zardu Hasslefrau
Sunglasses were ? delayed ?.nobody called to update. Popped in today they are there - but no answer to when they arrived or why they never called. Happy to take my money right away. ?. Spoke to supervisor- tried to explain and she goes ?dont talk to me like that?. Like what???
January 2023 by Richard Walker
great experience- friendly staff
September 2022 by David Williamson-Draper
Apppalling Customer Service at the Birkenhead store. I bught glasses 5 months ago at over £300 cost. Faulty lenses that are supposed to be scratch resistant, they are clearly not. want me to pay over £150 for new lenses. Will never shop here again.
March 2022 by Lee Woods
would not recommend this shop to anyone, staff are rude and treat you like your an idiot, went to pick up a pair of glasses and was told they dismantled the glasses, I told them the glasses was paid for and they said we don't give refunds, think before you go here.
March 2022 by Carol Buckley
Stop treating customers like they are idiots. My appountment today was not honored. I was told its customers fault for getting date mixed up.
September 2021 by Pauline Smith
Good customer service once you get into store. Poor telephone answering service.
September 2021 by David Leicester
Very attentive staff, friendly and nothing was to much. Sarah Roche in particular was amazing, and a good listener. Thanks Sarah xx
September 2021 by Jo Reavy Mckenna
fantastic service, fast and very helpful
September 2021 by John jones
l did not visit this establishment but a general awareness of professionalism in the visual internal arrangements.\\nUpdate:\\n*24/06/21 thank you to the staff for providing me with free spectacle cloths.\\nUpdate:14/08/21\\nThank you for a very valuable experience. I am a draughtsman by trade and my detailed drawings have taken on a remarkable new standard I now realize just how important your eyesight is.Thank you for your experience and attention to detail.
September 2021 by Lee Rolfe
Covid safe store, only allows enough people in to stay safe
August 2021 by John O'Connor
Even for just information on polarised glasses the staff were helpful, professional and knowledgeable of their products.
July 2021 by Linda Ford
Arrived greeted at the door hand sanitizer available . Not a long wait seating we'll distanced. Very professional and safe while eye test carried out. Staff very friendly.
July 2021 by Sue Menkiti
Very helpful to my elderly mum ...excellent service .she was made to feel very special nothing was too much trouble...very accommodating as mum was In. Wheelchair......and when choosing her new glasses gave very good advice....
June 2021 by EMSNails and Beauty wirral
The staff are so very helpful here, have had to order spare glasses for my husband and we were lucky they had both the lenses and frames in so collection was an hour.\\nI had my eye test the other day and they were brilliant with me as I am mask exempt, social distancing is good and when you try frames on they are placed in the basket they provide you so they can be sterilised before going back on the shelves.
June 2020 by Debbie Jones
This store found I had a full thickness macular hole and gave me an urgent referral to hand to my doctor this was just b4 lockdown they were so good and explained everything o have now had my op and on the road to recovery thank you spec savers Birkenhead
