May 2025 by Zoe Williams
I would definitely avoid Specsavers especially in Birkenhead. I went to collect 2 new pairs of glasses yesterday and I soon realised my glasses didn't have an anti glare coating as I had requested. The man and lady assistants were both very nice and went to ask the manager to speak to me as they couldn't authorise remakes, refunds etc. I was told he was on a break and despite the lady assistant asking him a second time to see me I waited 15 minutes before he arrived! He told me the records showed no anti glare requested so he couldn't do anything. A trainee had served me a few days before and she did get confused so this is not my fault. I asked for my glasses to be remade with the anti glare coating I had requested free of charge. He refused and agreed to refund my money. The manager was not helpful in any way and quite rude as at no point did he apologise for the mistake. DO NOT USE SPECSAVERS AS CUSTOMER SERVICE IS TERRIBLE.
March 2024 by Les Wood
Little Hitler on the door asking me "why i was in there?" not the way to greet your customers..
February 2023 by Zardu Hasslefrau
Sunglasses were ? delayed ?.nobody called to update. Popped in today they are there - but no answer to when they arrived or why they never called. Happy to take my money right away. ?. Spoke to supervisor- tried to explain and she goes ?dont talk to me like that?. Like what???
January 2023 by Richard Walker
great experience- friendly staff
September 2022 by David Williamson-Draper
Apppalling Customer Service at the Birkenhead store. I bught glasses 5 months ago at over £300 cost. Faulty lenses that are supposed to be scratch resistant, they are clearly not. want me to pay over £150 for new lenses. Will never shop here again.
March 2022 by Lee Woods
would not recommend this shop to anyone, staff are rude and treat you like your an idiot, went to pick up a pair of glasses and was told they dismantled the glasses, I told them the glasses was paid for and they said we don't give refunds, think before you go here.
March 2022 by Carol Buckley
Stop treating customers like they are idiots. My appountment today was not honored. I was told its customers fault for getting date mixed up.
September 2021 by Pauline Smith
Good customer service once you get into store. Poor telephone answering service.
September 2021 by David Leicester
Very attentive staff, friendly and nothing was to much. Sarah Roche in particular was amazing, and a good listener. Thanks Sarah xx
September 2021 by Jo Reavy Mckenna
fantastic service, fast and very helpful
September 2021 by John jones
l did not visit this establishment but a general awareness of professionalism in the visual internal arrangements.\\nUpdate:\\n*24/06/21 thank you to the staff for providing me with free spectacle cloths.\\nUpdate:14/08/21\\nThank you for a very valuable experience. I am a draughtsman by trade and my detailed drawings have taken on a remarkable new standard I now realize just how important your eyesight is.Thank you for your experience and attention to detail.
September 2021 by Lee Rolfe
Covid safe store, only allows enough people in to stay safe
August 2021 by John O'Connor
Even for just information on polarised glasses the staff were helpful, professional and knowledgeable of their products.
July 2021 by Linda Ford
Arrived greeted at the door hand sanitizer available . Not a long wait seating we'll distanced. Very professional and safe while eye test carried out. Staff very friendly.
July 2021 by Sue Menkiti
Very helpful to my elderly mum ...excellent service .she was made to feel very special nothing was too much trouble...very accommodating as mum was In. Wheelchair......and when choosing her new glasses gave very good advice....
