March 2025 by diane mason
Just got back from a two night stay in a lodge at the hotel.
Before our arrival we spoke to the hotel regarding our requirements and got told different things from different staff on the same requirement.
On arrival we were told the restaurant was under refurbishment and should of been informed of (which we wasnt) and we was booked in the restaurant for the Saturday night.
When we walked into the lodge it was clean warm and welcoming but straight away realised there was only seating for 4/5 adults and we was a party of 6 which some of our party members don't have the best mobility. We rang the reception to see if this problem could resolved and it was a straight no. We then set to to make two patio chairs comfortable with our lounge cushions. On the night time we at to play musical chairs to keep all guests comfortable.
After much discussion with our group WHO have used the venue for numerous occasions have now decided to look for a new venue.....
March 2025 by Deborah Burton
5th time staying in the lodges. Unfortunately things have gone downhill. Arrived to be told the restaurant was closed for refurbishment and was now in the Tenison , yes it?s a nice room, but not a patch on the cosy feel of the restaurant. You now can?t drive to lodges to unpack your car due to a bollard , so not a great move when throwing it down with rain. Paid for two nights in a six berth lodge only to find that you have two two seater sofas. So you spend the evening swapping from a dining chair to a comfy chair. how you can have a six berth lodge with four comfy seats is crazy!! Rang reception to ask if we could have two more seats to be told , no. Also was going to have a buffet delivered to lodge( which we have had previously) to be told they don?t deliver it, again not great in bad weather. Such a shame because the lodges are lovely and clean and in nice surroundings.
Nearby activities: Lough
Food and drinks: Ok
March 2025 by Helen Smith
We had a wedding gift voucher so we booked and used it for last night sadly it's the worse hotel we have ever stayed in the bed was uncomfortable and room was cold I thought I'll have a shower to warm me up before bed no it was freezing so have a bath no hot water at all after our evening meal I was sick and had diarrhoea,
The staff were all nice and friendly
the room was clean but hallways and stairs had not seen the hovver it's sad it's run down and we won't be returning
February 2025 by ASHLEY SHARMAN
Went for the Afternoon, Had a Family Christening, in the Village about 10 mins away,
Had the Reception in the Rooms .
Very Pleasent,
February 2025 by Suzan Drury
Had my 70th birthday there with family and friends think there were 15 or 16 of us staff little bit abrupt waited ages for tomatoe sauce and mayo to come out 15mins as had been served our meal waited ages for suger to come out after our coffees food wasnt that night very dissapointed one steak rare was less rare than should been and very grisely couldnt eat it gougons tough gammon very fatty chewy and not cooked enough the brownie very very small also we were waiting in a very busy pub we had no seats our table was ready but no one said we could go to sit down0 at our table dont think i will be returning again the price of the food i thought it would be much better
Food and drinks: Food not good dissapointed
Noteworthy details: Wouldnt come again service not good staff quite missrable didnt speak much use to come years ago was lovely food and service really going down hill now such a shame
February 2025 by lynda pursglove
Party of 4 friends taking advantage of 'girls night in' offer. Stayed in one of the Lodges. Cant complain about lodge was spotlessly clean everything you need, hot tubs warm an ready to go, lodge really warm n cosy. One big complaint though .. the continental breakfast!! No milk for cereals, very stale coissants, and 4 slices of bread!!! Terrible as we were expecting to cook our breakfast or eat in restaurant!! The offer didnt state continental so very disapointed!!
January 2025 by Jessica Crookes (CrookesJ96)
Came in at 11am, was told we could have coffee. A woman got the lady that works in the restaurant. The woman came over, was abrupt and rude, asked if I wanted coffee now and I explained i was waiting for someone. I was left stood in the entrance. She started walking into the conservatory part assuming she was seating me i followed, she turned around and told me to go sit in the bar. So went to the bar and sat down, she told me I couldn't sit on the table I was at and to sit somewhere else. Her whole demeanor made it clear I wasn't welcome so before the person I was meeting even arrived, I left.
December 2024 by Matthew Pearson
Very mixed experience. Yes the lodge is very nice, clean and it?s in a lovely area but the restaurant is terrible. Be warned there is no WiFi as advertised on their website. I also had confirmation on my booking the WiFi was included but when we arrived we didn?t have WiFi. I spoke to reception about it and they said sorry the lodges don?t have WiFi and I asked why it was on my confirmation and I said I wouldn?t have booked here if I had no WiFi as I need access for work while I was here. All I got was an apology, no solution. So I was stuck here without internet and if I knew that I wouldn?t have booked here. The staff were just dismissive about it. We ate inside on the first night and they got the order wrong, which isn?t a disaster as rectified but we also got a takeaway from the restaurant another night and it was disgusting. A simple request to leave the peppers off the burger was ignored and the burger was tough and not edible, the bun was very soggy and like mush, it was disgusting so the burger was as thrown away. A waste and f money completely. The chunky chips weren?t cooked enough and were hard in the middle. Such a shame as the lodge itself was lovely but the rest of the experience ruined the stay.
November 2024 by Claire Jacklin
We had our amazing wedding day here and everything was perfect.
Dave and his team did a brilliant job from us booking the venue to the very end. We couldn?t have asked for anything more. All the staff were brilliant and nothing was too much trouble.
Everything was perfect and we loved every moment.
Thankyou so much!
November 2024 by L C Hayden
Nice hotel, lovely food but doesn't accept cash removing the element of choice.
October 2024 by Frances Newsome
Excellent ,friendly and cheerful staff
Excellent accomodatio both I the hotel and lodges
Food Excellent and delivered hot
September 2024 by JURIJUS Ivanovas
Very nice and calm place. Thank you for the great service!
September 2024 by Ray Turner
Third time we have booked lake view lodge, excellent
Food and drinks: Extremely good food
September 2024 by Bill Chandler
The hotel is very dated and in urgent need of renovation. Not only are the bedrooms outdated, I have to say that the hotel was one of the most unclean hotels we have ever stayed in. The Windows and mirrors all around the hotel we dirty and smeared. The floors were grubby and the carpets, particularly in the room we stayed in, were gross. In the dining room the chairs were sticky with grease and grim and they looked terrible. The hotel could be fabulous, but it needs a lot of work to clean it up.
September 2024 by Margaret Aitken
We booked a double room for 11th June 2024, unfortunately I was taken into hospital that day, my stay in hospital lasted 3 days! We needed to pick up our new car from that area the next day, hence booking at this hotel. We paid ahead and tried to get our money back, because of my hospital admission we couldn't make our booking. The hotel refused to even consider refunding all or part of our money, we lost out! We even had to pay for our car to be delivered to us in the Highlands, as my recovery took a couple of months. VERY POOR service and customer care, not even worth one star.....
