February 2023 by Adelle Camburn
Rude, pathetic, unprofessional more like a family circus then an estate agent
January 2022 by KERRY BARNARD
Rude very unprofessional ladies. Text message received after my landlord served me notice. Claim they don?t have a full copy of my tenancy agreement. It?s 8 pages & claim they only have page 1. Left me with no hot water for 11 days, only got it sorted when I contacted environmental health. Landlord fitted a bath that dropped, then a bathroom sink where the taps moved. Informed Cambridge but all they did was call a plumber to fix the taps and then made me pay the bill. Veronica is so rude & nasty so pleased I don?t have to deal with them ever again. After 18 years with my landlord he has evicted me because my house failed 2 electric checks & needed a full re wire. Then a 3rd check was done & it passed. However my landlord told me I couldn?t be home when it was done, insisted it was Lu-vic?s policy. That only my landlord could be there & he had to sign a waiver. Not dodgy at all.
March 2021 by Samantha Mclellan
I've rented from Cambridge Estate agents for 12 years' and the service I've received has always been professional. The ladies are lovely and are always on hand.
February 2021 by Amy Tems
I am renting from these now and they already judged me because there was problems between them and one of my family members. Then they are basically calling me a liar saying rent hasn't been paid when it has because they took the property over from another agent and no one communicated with me as to what was happening trying to scam me out of more money pestering me for rent saying it has to be paid by 1pm etc saying I can't live rent free. Obviously. Had to move on when the electric check failed. Asking for repair to get done just get ignored worst thing to move with these
February 2021 by Charlotte Caster
The worst and most unprofessional estate agents I have ever used. They let me a house which was falling apart. When it rained it was practically a waterfall between my kitchen and dining room and also coming through the lights. Electrics were faulty, an electrician actually told me they were dangerous but the estate agents had asked them to just check and tell me they were ok regardless as they werent prepared to have them sorted. Drain water coming up through my kitchen sink and oven didnt work, when I asked for it to be repaired the response was the grill does make do with that.Windows were completely rotten through there was actually holes where you could see straight outside! House was also filthy when I moved in despite having managed to get them to pay for a cleaner as they would only pay the cleaner for 1 hour. I moved out after 2 weeks as the house was in habitable, they hide things very well on viewing properties. They kept half of the almost £1400 I had given them to move in. They are very rude women and do not care about there tenants welfare. They are dismissive and aggressive on the phone once they have your money. Dont give yourself the hassle, stay well away.
April 2020 by CharlotteC-2237
The worst and most unprofessional estate agents I have ever used. They let me a house which was falling apart. When it rained it was practically a waterfall between my kitchen and dining room and also coming through the lights. Electrics were faulty, an electrician actually told me they were dangerous but the estate agents had asked them to just check and tell me they were ok regardless as they werent prepared to have them sorted. Drain water coming up through my kitchen sink and oven didnt work, when I asked for it to be repaired the response was the grill does make do with that.Windows were completely rotten through there was actually holes where you could see straight outside! I moved out after 2 weeks as the house was in habitable, they hide things very well on viewing properties. They are very rude women and do not care about there tenants welfare. They are dismissive and aggressive on the phone once they have your money. Dont give yourself the hassle, stay well away.
September 2019 by Katerina Pascali
Excellent estate agents always friendly and helpful. Highly recommended as family run so very caring and understanding. Thank you for all your help whilst I was a tenant with you Cambridge Estates.
July 2019 by Rebecca baker
I begrudge even giving 1 star. 2 years of living at this 4 bed grimsby road property (put straight back up for rental despite all repairs still outstanding), at some points, begging for repairs to be done. Damp throughout, water crying out the walls. All windows blown, windows not opening, huge leak at the back of the house which after 2 years was still never rectified. All problems was highlighted within the first 4 weeks of moving in and despite many many attempts and getting the council involved multiple times, things only got worse, not better. Lisa in the office is nice but things never get sorted and nice is no good when trying to deal with big issues, claire is so so but I never had any dealings with her. veronica on the other hand has no professionalism, does not know customer service, she wears posh clothes and perfume and talks the talk but that's all she is. Shes extremely rude, patronising, cocky, condescending, uses far too much jargon, talks about other tenants which surely goes against data protection, talks very out of turn and never deals with the issues at hand always using the excuse that the landlord is ill and old (in my opinion shouldn't be allowed to rent out his properties if he is so ill and old that he cant maintain them) How they still get custom is very concerning. I do have photos and emails spanning the 2 years if anyone wishes to contact me further.
January 2019 by David Mann
If you rent through these not a very good service don't get any jobs done just keep getting fobbed off
October 2018 by Peter Sawyer
Seven years we spent here because it was all we could afford at the time, The walls were like this for 5 YEARS despite being constantly reported. The house inspections were a joke and NOTHING was ever fixed. Our consumer unit burned out and our contact switched off their mobile so she could get her head down for the night and left us without power. Kitchen stinking of damp and water we had to catch in a bucket from the sink that leaked from DAY ONE and was reported immediately. Seven years later its still leaking. Boiler didn't work properly from day one, took them nearly three years to sort it. Cracked glass in wooden old rotten style windows , still to this day. Black mould everywhere despite us attempting to deal with it ourselves. Cracked and missing tiles on the kitchen floor. Bedroom carpets stained and black spores and damp spots on the walls, front door badly fitted and took an eternity and a workout to lock it. Render coming off the outside walls. Plug assembly missing in the bathroom sink so we bought our own, shed had felt missing off the roof so was unusable. Back door was damaged and wouldn't lock. Gutters leaked etc etc etc. Typical statements from these unprofessional, arrogant, patronising disingenuous people, included, " The landlord doesn't have any money for repairs at the moment" and "Yeah, I'm sure you can cope for the time being until we can get someone out" WHICH NEVER HAPPENED. And various other fob offs. They are interested in collecting your rent money and NOTHING ELSE. Wouldn't touch these with a barge pole or ever, ever recommend them NOT A CHANCE IN HELL. Had to select one star as the system would not let me select NO stars or as I would like to have, MINUS stars. Disgraceful Treatment DON'T WASTE YOUR TIME OR MONEY. DO NOT USE.
October 2018 by Adam Ryley
Great estate agents, friendly family business always helpful and fair
April 2017 by Stacey Wagstaffe
I would not ret a house off them agen they r not very nice people so if u r going to rent a house then stay away from them.
February 2017 by Keith Swan
We rented from them excellent fast move in and no problems so far.
September 2016 by Daniel Gibbons
I am still a tenant with these but I would never recommend them to anyone as all they want is money but never do any repairs when you report them and this property we are in as really bad damp everywhere and plug sockets hanging of the walls and most of them don't work the boiler does not work properly and the heating does not stay on after 10 minutes we have reported all these problems but these 3 woman don't care
September 2016 by Jackie Smith
The worst letting agents in town. Run by rude, arrogant, unprofessional women who's only interest is making money & not their tenants welfare. Speak to you in a patronising manner & once they have your money they're uninterested. I wasn't the tenant but the tenants guarantor, Property had many major faults & although they send people out to look at faults they never follow up with any repairs. Don't waste your time & money with these people. Only gave one star because it won't let me give none.
