August 2025 by Paul Fallon
Wonderful service kind and caring staff for all the community ? ? ? ? ?? ? ? ? ? ? ?? ? ? ? ? ? ??
June 2025 by Becca Hall (Becca)
Some of the staff are absolute angels and will go above and beyond for patients. However, locking the barriers over the only accessible entry an hour before closing, isn't great.
Luckily I'm an ambulant wheelchair user, I wonder how many non ambulant people are denied access?
The reason given:
too many people are stealing from that side of the store.
Welcome to Gainsborough
June 2025 by Nikki Codd
I sometimes need to shop at Boots and seeing as my nearest is Gainsborough (4 miles away) it's extremely disappointing that the few times I've been, 50 percent of those times the Gainsborough branch has been closed. Money has definitely not been spent for a long time on this site, unlike other Boots such as Lincoln or retail parks in Scunthorpe. I appreciate it may not be as well used/supported, but is there any wonder?! The shop is tiny and well worn/grubby looking. It closes an hour for lunch and I understand this is due to no pharmacist (wish I got an hour break for my lunch at work!). I got my free hours parking ticket after the school run today and checked it was 9am opening so went to B&M first. Arrived at Boots for 9.15am and there was an A4 paper sign saying they were not opening until 9.30 today. Several people were outside waiting and it was starting to rain. My ticket was fast running out and I didn't fancy standing for 15 minutes getting wet. Chances are that when I did get in at 9.30am, there'd be a queue before me because obviously there would be only so many serving that day. The 1 star given is for the staff who I have always found to be polite and helpful and it's totally not their fault that the Gainsborough branch is being underfunded.
April 2025 by Laura Hunt
Brillant and helpful as always
March 2025 by Josie Elsom
All the staff are are very good and are very helpful, I go quite often
March 2025 by Lilian McAllister
This branch of boots closed 5 minutes early and opened 5 minutes late ! I got 2 boxes of medicine that came stuck together ! Wouldn't recommend and will definitely not bother with this branch again !
January 2025 by Martyn Tilley
Best pharmacist by miles!
January 2025 by Alison Gooding
Need to make sure labels are correct some items in sale area had wrong price
December 2024 by April N
Really rude staff, blocked the door from the inside with their back to us so we couldn't get in and just pointed to the sign on the door when we did get their attention. Maybe update your opening times on Google to say you close in the afternoon?
October 2024 by Liam McGrath
Staff are incompetent they charge the NHS rate for private prescriptions. Avoid if you can.
July 2024 by Jeff Jefferson
Checked online today 30/7/24 to check opening times. Turned up at 1.30 and it was closed. What a joke . Very urgent prescription needed . No answer on the phone . Disgusting service
March 2024 by Barbara Hale
Waited ten minutes to get seen too, while staff was chatting at the back . Not good customer service.
March 2024 by Maciej Gorczyca
4 staff and customers queueing being ignored not impressed
February 2024 by Dominic Meli
The staff here are amazing people, no matter how busy they are, they always strive for perfection, remaining happy friendly courteous polite, not to mention efficient. Definitely 5 ? +++++
December 2023 by CD_MTB
Advertised open ours are non existent. May as well but closed down. Needed to take my prescription in as the doctors surgery is updating their system. Open hours states till 5pm. Went after finishing work at 1pm and all closed up with the security shutters closed.
