January 2024 by Boss P
Where can I start? The customer service team at this place is purely shocking. No respect for the customers at all especially the manager. Came here to return something as it wasn?t working properly. Only works for a certain amount then it doesn?t. Explained this to them and they weren?t having it. Why would I waste my time and journey just to be shown attitude. If you don?t like to work here then please do us a favour and leave. Better of going elsewhere like B&Q , Screwfix, Toolstation etc
January 2024 by dragonfly sutra
Thurmaston branch has fantastic items and very good sales. However, the customer service from the people who work there is appalling. Just plain rude and unhelpful for the most part.
December 2023 by Charanjit Singh
Had issues with my shower mixer. Thermostat had a leak. I rang the store spoke to store manager Russell. He was very understanding and professional. This was the second time i had the same issue and on both occasions received excellent service from Russell. Top Man.
August 2023 by Andy Holmes
I like click and collect at Wickes its always quick and easy
August 2023 by Ash Omar
I recently had the misfortune of dealing with Wickes' abysmal customer service, and I must say it was one of the most frustrating experiences I have ever encountered. From start to finish, it was evident that they have absolutely no regard for their customers, as they completely ignored my valid concerns and failed to follow their own supposed complaints procedure.First and foremost, getting in touch with their customer service department was a nightmare in itself. After being put on hold for what felt like an eternity, I finally managed to speak to a representative who seemed utterly disinterested in my issue. The lack of empathy and understanding was striking; it was as if they were just waiting for me to hang up so they could move on to the next call.Even after diligently following their complaint procedure, which required filling out an online form, I received no acknowledgement or confirmation that my complaint had been received. It was disheartening to realize that Wickes had no interest in addressing customer grievances, even when it was their fault.After a few days of waiting, I decided to follow up on my complaint via email, hoping that maybe someone would actually take the time to look into my issue. However, to my dismay, I received no response whatsoever. It was as though my concerns had been tossed into a black hole, never to be seen or heard of again.At this point, I was left with no choice but to visit the physical store to seek resolution in person. To my utter disbelief, the store staff seemed indifferent to my complaint and showed no inclination to assist me. It was evident that they had no regard for the issues customers face and were only interested in making sales.The most frustrating part of this entire ordeal was Wickes' complete lack of accountability. They preach about their commitment to customer satisfaction and their supposedly robust complaints procedure, but in reality, it's all just empty rhetoric. Their actions, or rather, lack of action, speak volumes about their disregard for customers' concerns.I urge anyone considering purchasing a bathroom at Wickes to think twice. Their products may be decent, but if you encounter any issues, be prepared to be treated like a mere nuisance rather than a valued customer. I, for one, will never step foot in a Wickes store again after this appalling experience. There are plenty of other retailers out there that actually care about their customers and stand by their promises of good customer service. Wickes is certainly not one of them.
August 2023 by LDGI AUDITS
After waiting half an hour as all staff decided to go Costco to have Absolutely shocking customer service from the showroom when had issue with part of my kitchen I was told by all 4 members of the showroom especially the bloke that it?s not there problem and they don?t care stop bothering them unless I want to purchase something and if I have an issue take it with customer service Centre very bad service need to look at new staff with actual customer service skills.
July 2023 by Admin Sisodia Mortgages
Very good service all n all. Store manager Russell was very helpful. Thanks.
July 2023 by Sukki Kaur
Lack of professionalism we went to return garden edging was told by the very unhelpful staff member that they can't refund as it had discoloured. Now if they actually learnt about their products they'd know and it also says on product information that paving and edging can change colour when wet or dry.We had one left over which we had no use for. Eventually after embarrassing us in front of a queue of customers he did the refund. Shame he didn't have his name in his badge!Then we needed to purchase another item went to pay at the till where Miss Luvleen served us who had no idea of customer service literally threw the receipt at me, face like she wasn't happy in her job!Wouldn't recommend this place got no idea of customer service!
April 2023 by Dianne Login
I called to obtain information on a shower door in the design department. The call went through to staff downstairs on the retail floor as the design folk were not in. The lady named Donna went out of her way to ascertain the information for me. She came back with the positive reply I was looking for. The point is she went out of her way to help me. I thank you for that. Keep up the good work. It makes me keep coming back to this store as opposed to competitors due to people like Donna at thurmaston who goes out of her way to help. We'll done much appreciated and much impressed.
March 2023 by Kimcho Chohan
Parking availability. Toilet facility in store. Good choice of kitchens and bathroom accessories.
March 2023 by Sheila Page
Bought two tins of paint.they was an offer on one of them.
February 2023 by Kishor Chohan
Parking availability. Toilet facility in store. Good choice of kitchens and bathroom accessories.
February 2023 by Vlad Bejinari
I do not recommend this location. Lack of professionalism of the staff. A Miss LUVLEEN works here who is not kind to customers. She ruined my day
February 2023 by Sandra Carty
Love wicks under rated place that sells great stuff.
January 2023 by H J
Russ the store manager is a absolute gem, he helped me find an extractor hood and went above and beyond all help and support, he even helped me add extra parts needed so I don?t have to come back again which is outstanding, he is just an outstanding gentleman and an asset to the company, god bless you
