October 2023 by Shane Willetts
Arrived on time for flu jab - 10 minutes later the pharmacist sees two walk-ins before me. When asked when I?m due I?m left in a consultation room (door open) for 10 minutes before I have to ask again. Had to ask for an apology.
July 2023 by Sharron Peddie
Wonderful people, wonderful customer service
Advice. For those who order repeat prescription through their doctor online, please allow 7 days for the prescription to be processed, don?t leave it to the last minute
February 2023 by Jammy S
Awful service from this chemist. Left an 87 yar old, housebound patient without meds which should have been delivered 7 days earlier. Lady has no outside support. We had to drive 130 miles to collect her prescription and drop it off for her! Absolutely outrageous. Tried calling several times today to discuss but the call rings out then is cut off. Prescriptions are marked for delivery for a reason its not a convenience like Tescos its a necessity for those who are ill and vulnerable!
February 2023 by Nic Lawrence
Absolutely disgraceful service everytime... too many bad examples to even list.If you can, avoid having to use this place
December 2022 by Alison Bird
Poor service. Last three times not got mums prescription. Tell me to back next day ,outstanding tablets still not there. Person from GP goes round hey presto they can order from different suppliers. Mum is diabetic and these tablets she relies on.Also hygiene standards aren?t very good either
December 2022 by John Holmes
Rang chasing my Mum's prescription delivery date confirmation, no answer when ringing on numerous occasions, extremely poor service!!!!!
October 2022 by michael nicklinson
Normally really polite and helpful but today lady was very abrupt and blunt and pretty rude to be honest I understand they are busy but it costs nothing to be nice have prescription in to doctor last week and not ready a week later!
October 2022 by Kirstien Constantine
Staff okay but service is poor. Phones are never answered despite needing to check if Prescriptions are ready or not.
June 2022 by Patricia Pearce
Not at all helpful!! Told me to ring 1111. I rang Boots in Coalville instead and they were able to help me. My prescription had been issued by my GP on 30th May but hadn?t been actioned by Well Pharmacy, Broomleys and so because of the 2 days Bank Holiday and Broomleys Well Pharmacy being closed on Saturday I had run out of my prescription, hence my visit to Well Pharmacy Long Lane. I would like to pay tribute to the Pharmacist and staff at Boots in Coalville. They were extremely understanding and were only too happy to help; a totally different experience compared to Well Pharmacy.
May 2022 by Matthew Botfield
My wife came back fuming prescription should have been ready Friday having waited for 10 mins told it was not ready no apology disgusting would never use again but unfortunately I live next door could be worth moving!!!
May 2022 by Scott LEAWOOD
Without fail every prescription has to have three visits to collect, due to no stock, late delivery, other non realistic reasons, I was surprised whilst waiting that others had same problem complete or part medication missingThis means three visits causing frustration, anger and three visits in car..not very green eitherNeeds sorting soon
April 2022 by Rebecca Fennell
Oh my goodness what isthe point in having a phone if they never answer,40 mins trying to get through why cant noone answer a call.
March 2022 by Lauren Wallace
Twice now they have messed a prescription up. One for myself and one for my daughter, Staff are not very friendly :( and phone manners are terrible.
January 2022 by Darren Brown
The most shockingly run chemist in Coalville, hands down!!!Absolutely disgracefulStaff are rude and unhelpful.And Even had audacity to laugh about the fact that everything the doctor prescribed they didn't have!!They even showed their amusement at the time and effort I was having to put in to sort medication out for a poorly child.Despicable and ignorant doesn't even begin to cover it!
January 2022 by yummy mummy
After spending around an hour trying to get someone to answer the phone at the pharmacy, I went down joined the queue and tried calling the number again, members of staff acknowledged the phone ringing and not one chose to answer it, so I have come to the conclusion its just for display purposes, never have prescriptions ready when they should leaving me and my husband on a number of occasions with no medication for days, never would I recommend this chemist, will be switching to have my items delivered
