Banks in Leyland, Lancashire

“Visited today, Tracy behind the counter was polite patient and very supportive with every customer ahead of myself in the que, even reassuring to customers who required extra support. Wonderful to see”

“After leaving Southport Branch yesterday disgusted after being told I could not open an ISA in branch and no appointments to see an advisor when I said I did not want to do it online was told to go elsewhere basically. Have been with Halifax over 30yrs and have substantial savings and current account. I went into Leyland branch this morning to have one more try before closing my account. What a difference I did not get the young lady’s name who was on the counter. She was absolutely wonderful nothing
was a problem and she had sorted me out in about 10minutes with
a smile on her face and she apologised for my treatment yesterday
on behalf the bank. This will be my go to branch in future maybe you could send her to Southport to the older lady speaking to people in the Southport branch Tuesday 23rd April around 10am.
Not everyone in my age group feel comfortable doing things like
this online.”