Came into lancaster branch today to do two transactions. I was served by a woman and when asked if I could do a bank transfer was immediately questioned if I had the app and did I want to do the app. I replied no and requested that I would like to do the transfer in the branch.This reply clearly didn't suit the branch clerk... read full comment
January 2023
Hi quality staff very friendly and politely also very helpful in any circumstances they there to helping you and I’m so glad I changed my bank to virgin money in Lancaster thanks to all the staff for help they can give happy new year
June 2022
Constantly pushing for self service pay in machines.Opening hours don't suit all.Why close at the weekend and at 4pm.
