9AM - 4:30PM
14/16 Market St9:30AM - 1:30PM 2:30 - 4PM
26-28 Cheapside“Brilliant service, in branch or by phone. Never have to wait when calling Carlise for services. Staff in branch are amazing. Nothing is too much trouble, always friendly and remember their customers. Cannot recommend this bank enough.”
Open 24 hours
67 King St9AM - 5PM
1-5“This is an excellent Bank. The staff are always available to help and decisions are made in Branch, quickly and effectively. I would recommend this bank to anyone, especially Corporate customers.”
9:30AM - 3PM
28 Penny St“Such excellent friendly customer service in a working environment, professional and have a good understanding manner. Thank you to the Amazing lady today with all the help and advice you had given to my mum. Much appreciated.”
9:30AM - 4PM
45 Penny St“Hi quality staff very friendly and politely also very helpful in any circumstances they there to helping you and I’m so glad I changed my bank to virgin money in Lancaster thanks to all the staff for help they can give happy new year ”
9AM - 3PM
29/31 Penny St9:30AM - 3PM
38 Market St“Ignore the reviews that say this place is closed- it's reopened and I love the new look. The staff are friendly and helpful, and managed to solve my problem with even less hassle than I expected.”
Closed
68 Church St“Kindness and sensitivity shown during my very distressing circumstances. Even a bouquet of flowers delivered from them. The increasingly rare human side of banking was so appreciated.”
9:30AM - 4:30PM
35 Market St“I am a customer with HSBC and have recently moved into the area. While agreeing that unless you have phone banking set up it is difficult to contact by phone I have excellent experience of staff in the branch. There is often a queue, but that is not the fault of the staff. Once I got to speak to someone they were thorough, patient, professional and reassuring. I could also see that they were going out of their way to help other customers. They have been fantastic with me on two separate occasions and I would have no hesitation in going there again.”
9AM - 3:30PM
49 Market St“I just went into the Lancaster branch this afternoon and was greated very friendly by the 2 staff that were there.. I immediately explained that I was only there to ask someone for banking practice information relating to 3rd signatorys on an account... The young man on attendance called Jake was extremely polite and very helpful. He really gave me lots of positive information which was a great help. Thankyou Jake.”
“Their personal touch is refreshing in this day and age. You can actually sort out your business in branch, unlike so many other banks and building societies. Staff very friendly and helpful.”