July 2023 by A Uddin
So slow.
May 2023 by Steve Jenner
Only one section open and a queue service slow
April 2023 by Mariners Merch
A nasty experience with bank managers Kath and Karen. Self appointed and unhelpful. A very bad customer experience which could have easily have been different. I would advise going to another branch!
March 2023 by Dorota & Marek
Excellent service from Mrs Vaguna. Vaguna showed the utmost care and guided, in an extremely cordial and understanding manner, through the process of unlocking the account. Thank you. Fantastic job ???
March 2023 by Mark Fielder
Automated phone calls with a robot. I just want to talk with someone. Dreadful customer service
January 2023 by Ronnie Harding
Very nice peaceful place resident's an sightseers a like all go out of way to give you help direction's advice on what's the best places to visit which was great advice in my opinion as I'd of never got to see the beautiful areas I would of missed out on hidden gems so to say thank you whoever you'd we're.
June 2022 by Duncan Best
Lloyds bank has the worst customer service
December 2021 by steven hood
Just popped into the bank to deposit the weekends taking at Lloyds-TSB Tunbridge Wells. No one in the branch but a woman comes flying over where is your mask. She then calls the manager down and in the end i had 3 people berating me and telling me that i am risking everyone's lives and they are closing my account down.Totally intimidating behaviour and shocking and to top it off they were wearing black cloth masks that are totally useless.
July 2021 by Fred Cardoso (fc12)
Excellent service and prompt too.My query was handled with a smile on the face the whole time and I my visit was made very valuable as a customer.I know that banks need this type of service in order to keep their business and retain customers, but I can only say that it was outstanding this time.For over 10 years that I have been banking with Lloyds and I cannot find any faults on their service.
October 2020 by Crystal
Avoid. When I tried to state my address privately, hence I lowered my voice. The lady at the counter repeated it so loudly and everyone in the bank could hear where I live. This can be proven by my partner who sat on the chair who is quite far away from the till could hear my address very clearly.There was no offer of a piece of paper to write down my address.You would expect confidentially from a bank. Definately would not return.
August 2019 by Edward Govan
Fantastic building, Grade II listed. I don't bank with Lloyds but I have been inside and the staff were helpful. Also has 2 cash machines on the outside.
July 2019 by A M
Banked with Lloyds for 18 years. Best bank around. Business banking with them too.
March 2019 by Armen Mirzoian
Banked with Lloyds for 18 years. Best bank around. Business banking with them too.
September 2017 by Will Coote
Obviously the only Lloyd's bank in the country that its employees are servearly incompetent at there job.......shocking service......1*
June 2017 by Andrew Day
Incorrect Information on website - I walked all the way down to the bank as it states on Tunbridge Wells Lloyds page it is open until 4.00pm on a Saturday - it does not, it shuts at 1.00pm - If they can't even get the correct information on their website what hope is there with out money!
