They sold me a broken item and when I brought it back they said they wouldn't accept it and wouldn't let me return it. The staff gathered around to oppress me. Don't give me a clear explanation. they kicked me out when I wanted to talk clearly. This is called fraud and irresponsibility.
November 2023
Sold me a broken item and wouldn't let me return it. I brought it back immediately but they still said no. Irresponsible staff.
October 2023
Absolute ? customer service.I had to travel an hour away to collect an item that wasn't in stock in my local stores.I called the day before to ensure they were available.I arrived at the store a gentleman named Ian helped further with the flooring assistance I required.Whilst paying at the till the assistant named Tom advised... read full comment
We look forward to welcoming you in store at B&Q, your local Tunbridge Wells DIY store. Explore our huge range of DIY products, hardware and tools or browse your Tunbridge Wells garden centre. Most of our stores also offer a range of services including key cutting, free timber cutting and tool hire. Please continue to observe current social distancing guidelines, including wearing a face mask in store.