September 2025 by Emelia Adjetey
Everyone was attentive and explained each process.
Thank you.
September 2025 by Big O's
Good experience, thorough eye test, not pushy when it came to choosing frames, gave me the best deal
August 2025 by Tina Parker
Cheerful professional staff, no complaints very thorough
August 2025 by Chris Hayes
Friendly, helpful and knowledgeable staff. Decent selection of frames to choose from.
July 2025 by Chyna-mae Moss
Really helpful couldn?t recommend more
July 2025 by David Newbury
Hi, apologies if this is duplication, but I wanted to ensure my comments were recorded. The contact lens lady on Tuesday 1/07, was excellent. Her knowledge, compassion and professionalism were exemplary. She really helped me, and I greatly appreciated this. The sales team were good, thank you !
June 2025 by Clive Wherrell
Excellent service and staff. Loads better than Specsavers in my opinion!
June 2025 by Ellie Fahey (Ang)
Lovely service and lovely people very helpful ?
April 2025 by tim salter
As always the staff were very friendly and professional. I have been using Vision Express for many years and I have always been very impressed with the service.
March 2024 by John Palfrey
I was a customer. However they have been bought out by EssilorLuxottica, an Italian firm. Their service has gone downhill. They couldn't even keep an appointment properly for my wife, so I'll be going to another optician not in a chain. Sad, really.
February 2024 by Rav A
Despite asking if I pay for my eye tests up front and acknowledging my response that I have a voucher from work, staff did not check the actual voucher and then refused to accept it after the test. The manager, who did not bother to speak with me directly, told the staff member (who asked more than once if there was something that could be done) that I had to pay. I was due to order new glasses and decided to take my business elsewhere after paying for the eye test. All they seem to interested in is selling subscriptions to their monthly contact lens plan. Disappointed after being a customer for many years.
October 2023 by Tommy Marks
New management have Zero respect for loyal customers!...I will never buy from here again, Specsavers have a far better range and are far cheaper with much better professional customer service ??
July 2023 by Barbara Dabek
The empoyees are unaware of what they are doing and how to handle their customers and they have no idea what optician law is. Staff has said to me the my ten year old has to come in to order his new glasses and to report his broken ones when I have heard that I thought I am Talking to someone who is empty headed I ended up speechless ! I came back with my son to make the order and the Staff had replacebole glasses which she hasnt said anything about at the beginning, having the replacebole glasses is more understandable that my son has to be there but to make an order ?!?! Please have a read about your "optician law" if youre a Staff there because I gurantee you know nothing and you lack competence.
June 2023 by M S
This store has gone down hill since this new ?manager? Bethany Burch started. I have witnessed her being lazy and not helping her staff when the store is busy, gossiping with the optician when my appointment was already running behind and being rude to customers in front of everyone! Not to mention how poorly made the glasses are considering how much the company charges! I have also seen and heard the ?manager? treat her staff very poorly and unfairly. Overall this so called manager has as much experience as a wooden spoon. Can?t run a bath let alone a store. Not impressed.
May 2023 by Charlotte Lock
5* for this store. Exceptional customer service throughout the store at Sittingbourne and always welcoming. Had plenty of help choosing my glasses, extremely professional.
