July 2022 by Emma Lewer
Worst experience ever. Rude, defensive, obtuse, gossiping staff and the assistant manager Zoe is the worst - no wonder her staff follow suit. Three contact lens and multiple glasses wearing customers lost. Also FYI our new opticians told us they frequently have new customers coming in who have left this store and defected to their company due to the same problems. A disgrace.
October 2021 by Craig Burton
It was ok and that is all that can be said about it, apart from the assistance you receive from the customer service at the front of counter. They do appear very helpful but some of the opthalmololagists seem a little bit uninterested.
October 2021 by Barry Mctrustery
Staff very helpful and nothing too much trouble for them recomend them
October 2021 by rosemary dempsey
Picked up glasses today but alas no fitting service , due to Covid Apparently?\\nCovid did not stop you from seeing customers, doing the Scan etc prior to eye test, doing the actual eye test , having a face to face with client to assess required glasses, take order and finally take full payment?? I must add that I was not informed of this prior to you taking my full payment!\\nWhen I asked about fitting it was stated that they perform a more accurate measure when ordering, however it was no more than was done prior. If not fitting correctly I must phone to make a fitting appointment.\\nAnd of course they do not fit well and need adjustment which could have been done very quickly on collection.\\n\\nSorry Specsavers but that?s not good customer service. Been coming to you for a long time and I was going to book for my husband who is due a test but I?m afraid It looks like I will need to go elsewhere from now on, someone that continues to provide proper customer service.
September 2021 by Tracy Parker
My husband has serious eye problems they had perfect combination of compassion and professionalism
July 2021 by john semark
Small store inside sainsbury's, but good staff.
May 2021 by Adeel Abdullah
Really helpful staff, can def improve their hand sanitizer which sticks like a Poundland glue.
May 2021 by Sandra Mccreddie
very good staff very helpful and friendly service thank you.??
November 2020 by Barbara Mills
I paid extra for 2 pairs of glasses and paid again extra to have them posted to me as I am in the vulnerable category. The gasses arrived and were both the same lenses, not one distance and one for reading, which they should have been. I eventually managed to contact the store and they assured me it was their mistake and would send me the right prescription. I was asked to go in and return the incorrect pair, however this involves going to a busy shopping centre and through a busy supermarket and I am shielding now. Could they not send me a pre paid envelope so I could return them safely and when can I expect to receive the correct ones as I am struggling to read at the moment, something I really enjoy. Very disappointed .
July 2020 by Jo Leigh Pearson
Had to go to Customer Service as no response from them at Westwood after being told to visit store for refund, we turned up at store it was only emergencies.. and someone had wrote on the screen we weren't entitled to a refund as over 3 months... obviously because lock down it wasnt our fault, glasses were wrong, and they didnt want to give us a refund, this went on for well over 5 months, they have only decided to give us our refund because I threatened to go back to Custome
July 2020 by Margaret Catlin
I wear contact lenses and glasses. After a recent eye test my eyesight has changed and I've had to change my prescription. Having ordered new glasses I asked to make an appointment for a test for my contact lenses to be changed. The person who does this has been furloughed and I was told that they don't know when they'll be back...... I can't believe that a company like Specsavers haven't got this service covered I wear contact lenses most of the time, but can't wear them unt
September 2019 by charlie woodhams
Couldn't find it cos I didn't go to specsavers for my original glasses
July 2019 by Nav Bhatti
Was seen by an optician called Rafiq he was very professional and helpful. Would recommend these guys and that particular person
July 2019 by Roger Mattock
Great service and pleasant staff
June 2019 by John Tuvey
Good busy but quick service
