March 2024 by Pink Diamond
I have been trying for over 3 weeks to cancel my membership at Maidstone Village Gym as the Yoga classes are always full with a long waiting list - even when trying to book in advance. I spoke to them about this a few weeks into getting my membership and i was told they would be opening another larger room upstairs as its a popular class. However, since getting the larger room it seems the problem has gotten worse. They said i must stay on my contract until its end, which is July to cancel but i will then be subjected to the 3 months notice. Like, what the heck! I was advised to speak to the Club Manager who wasnt available at the time, so i left message and she was meant to call back, she hasnt contacted me. i have called a few times since, but shes either unavailable or they dont answer.I recently moved to Maidstone from London and wanted to join classes I liked to make new friends but I havent been able to get on the classes i desire and each month they are taking money yet not providing the service.I am not a gym buff and made all that clear when i signed up. I would have preferred to find an independent class. If you are looking for professionalism and discretion, do not sign up to this gym. I feel stuck and the managers are dismissive once you want support. This situation could have been dealt with much better than what it has! Very disappointed - I can even go else where to make friends in this kind of setting until i get a resolution from the Club Manager.I suffer from anxiety (which they know about) and I thought signing up was a good idea. However, this is starting to trigger me and have an adverse effect.I do not recommend at this point
March 2024 by Jake Perren
The gym facilities are okay although it?s usually quite packed the pool is fairly good aswell however this place is extortionate if you sign up you will have to pay for another 90 days after you cancel whether you use it or not this had not been made readily apparent at all nor was it communicated in any way until I had chosen to leave quite frankly it?s daylight robbery trust me take your money and business elsewhere for your sake
February 2024 by Paula Prawl
Lovely warm long swimming pool. A well equipped Gym. Also lots of classes. Also members get lots of perks, monthly wine club and coffee mornings.
February 2024 by Daniela Bradutanu
I love coming to this pool, but management is horrible. I?ve been waiting for a refund for 2 months now and no one is even replying to my emails. At reception, each person gives me a different answer and they seem clueless about most of my questions. It seems that it?s very hard to get a decent customer service here?
February 2024 by Ross Smith
Club rooms are to die for, but there is one small point that spoils it. The water pressure in the shower. When the handset is turned upside-down, the water stops.Apart from that, the whole experience of the Village Hotel, is second to none in its price bracket.
February 2024 by miki Haines
I had a personal session with Lee and although I was sceptical at first, he reassured me and changed my mind. I tend to stick to the classes because I feel intimidated by the gym floor. He explained all the equipment I would be using and most importantly asked how I was! We had a really informal session that really put me at ease. He was extremely helpful and encouraging by showing me the correct techniques and explaining breathing techniques too. I absolutely loved his boxing pads session, well I loved it all actually, and would highly recommend him. I cannot wait to introduce my friends to his sessions. Not only was his session great, he was really friendly and cheerful.
February 2024 by Hazel Elba
Love coming to the gym here. Very clean gym and swimming pool, very helpful staff. Large carport that's easily accessible. Great high tech equipment. Fabulous gym and swimming pool, worth the money.
February 2024 by Dave Wids
I wanted to give a shout out to Paula the manager. She showed me great compassion in times of difficulty. Also, the gum and pool staff are first class!! Thank You Paula.
January 2024 by Barry Robinson
Sian Tooze has been excellent in showing me the facilities and helping me get the most out of my membership
January 2024 by Paul Oliver
I have been a member of this gym for nearly 4 years.Gym is ok and well equipped but unless you go really late in the evening it is so busy you will struggle to get a full workout.The pool is what it is, but the jacuzzi is rarely working.Over the years there have been many upgrades and improvements, frustrating as this is it is understandable, especially at the price point.Now here is the kicker and the reason I will never go back, after 4 years I have had to cancel my membership, only to find out there is a 90 day cancellation period.So I now have to pay the best part of £180 pounds for a facility I will not use, this is daylight robbery (but its fine for according to them as it is in the contract even though it is never pointed out).For me, this is not personally a problem but if you had to do it for financial reasons this will certainly be a kicker.This is the first membership I have ever had with such a long cancellation period, it is daylight robbery and they should be ashamed.I understand now why people are going to these £25 a month gyms with 1 month cancellation period.
January 2024 by Alan White
Lovely size pool. Always clean and well staffed. Very well equipped gym.
January 2024 by Bradley Venn
Summary: Overpriced for the level of quality.- This review specifically regards the gym/ pool/ jacuzzi. (I give the gym 1 ?? , but other areas are sufficient if still somewhat overpriced, so I?m adding a star to be fair)I?m going to be balanced here but I stand by my rating purely based on the price to quality ratio.I?ve been to the village gym multiple times across multiple years, spanning back to 2017. I went because my dad goes and so when I was younger he?d pay for me.Positives:The lockers are cool (if somewhat unnecessary, as you then have to carry a band around with you), they offer free bottled water and towels, and the staff are nice.Negatives:-A day pass now is £20!-Even after taking £20 from you, you?re required to give them your phone number, email address and full name (and other opt details).-The jacuzzi never works/ is on and you pay the same even if it doesn?t.-They regularly turn off the AC in the gym which drastically heats it up, since it?s underground and even takes some of the humidity from the pool. Months after COVID, they still used COVID as an excuse to do keep the AC off; which is very convenient when it?s a known fact that one of the largest running costs is AC for any business.-I also despise the music but admittedly that?s personal preference.These points combined prove to me that the business treats its customers more as cash cows to exploit for a sudo-premium-quality service, than as respectable customers paying a premium.I feel like they?re running on the concept of people liking to pay extra, thinking they?re somewhere cool and special, but the reality is the competition is not only far cheaper, but is now far superior in multiple areas.For the money, there are far better gyms, and far better places to go swimming.I have never left there (all the time I have paid myself and gone because friends wanted to) feeling satisfied with the overall experience. Perhaps if the day pass was £10 and I didn?t have to give also them my data for them to spam me and sell to third parties, it?d be worth it.But it?s simply not right now.The bottom line is, unless you?re purely after locational convenience, or like feeling scammed, don?t waste your money.I hate leaving bad reviews but I felt I had to say something as time and again this business has disappointed me with their lack of regard for their customers. This is not to do with the staff but the business practices themselves.
December 2023 by Ashley Harvey
Reasonable gym for a hotel gym, enough equipment when mildly busy. Had the technogym machines which are great for routines
November 2023 by Inga Ink
I have just joined the gym.Sophie showed me around. The smile on this ladies face just tells you all you need to know about environment. She kept smiling all the way trough. The space looked clean. The equipment is new and great quality.The reason I signed up was Sophie?s smile and her attitude. If the person takes their job with such a love, and happiness involved, keeping their smile all the time? tells you a lot about the actual environment.Over the years I?ve been a member of Loyds gym in London and some other posh gym in central london, trust me I have seen it all. This gym is aesthetically nice, well organised, clean, well spaced, and uses same equipment as the most expensive gyms in the country. Also priced adequately. Staff looks friendly. On top of being a member you get a great benefits too. Oh and the pool area. So in other gyms the atmosphere is cold, here it?s hot steaming hot. The only reason I hated swimming in the pool I used to get cold. Here the temperature is kept just right so you can swim and enjoy your self properly. Apparently they do not switch on conditioning system in the pool are this is why it?s so warm and nice.
November 2023 by Clive Webster
Today I had the opportunity for a spontaneous visit to the gym after trick or treating.I was in the gym for 35 minutes enjoying a great workout as I always do, minding my own business.Next thing I know I was approached by George who said that I could not be in the gym with jeans so I need to leave.I was shocked, truly as I didn't know jeans weren't allowed. I simply asked to see the policy where it shows I can't wear jeans. I laughed because I was in shock.George disappeared and I turned around to see 3 members of staff all staring at me through the window. This made me feel very uncomfortable so I walked out the gym room and into the corridor where the staff were stood.One member of staff asked if I was OK working out in my jeans but he came across with attitude and sarcasm as If I had annoyed him in some manor by wearing jeans.I asked what the issue is and was told its against health and safety. That line was repeated several times with no backup of the policy.I was then told by George that he could print the policy for me and I was shown to reception.Less than a minute later the club manager Paula appeared and immediately said that I was having issues with staff telling me that I couldn't wear jeans.I said I don't have an issue, I'm the one wearing the jeans and I've been ok. I just wanted to see it written down that I can't wear jeans. I was advised to go through the terms of my contact. Paula came across very rude at this point and I was surrounded by 5 members of staff who were very intimidating and made me feel like I was a criminal and under arrest.I simply wore jeans, I didn't know it was illegal and I was happy to stop my workout and head to the pool instead.As a paying customer I expect to be treated with dignity and respect but I was treated as a hostile. They could have used discretion or told me to change. But instead were insisting that I would need to leave the club.In this situation where I am uncomfortable I didn't know how to behave and laughed at the ridiculousness of the situation.My gym bag was in the changing rooms and as I was sweaty from my workout I needed a shower.I sat on the bench cooling down before changing. George walked past 3 times before telling me that I need to leave the club.I asked to shower and he said I need to leave.I then said there's only an hour left until you close, can I head to the pool and shower as I may not get chance for the rest of the week.I was told to leave.I asked if I come back at 06:30 in the morning when they open, will I be allowed back in and George said "probably not"I was shocked and appaled at the situation.I simply wore jeans, I was fine working out in them and did not know it was against health and safety. I wasn't approached delicately or spoken to in a decent manor but instead was already being told to leave before I had a chance to finish my workout.I was surrounded my 5 members of staff. Paula could have taken me to the side and spoken to me discretely but instead decided to have an open conversation in reception, embarrassing me. I wasn't threatening in anyway, my hands were on top of my head the entire time. I was laughing at the situation and that instead of their being a decent conversation, I was being forced to leave the club in front of other members of the gym.One member of staff also said that they are bored of hearing me, asked why I am still there and said they would walk me out of the club. Again treated me like a criminal.For a club with high standards, the customer service levels were appalling this evening and I am shocked at the behaviour.I won't be visiting the club again and expect an apology.
