September 2025 by Jeff Andrews
I'd like to commend Bethany at the Folkestone HSBC bank, after my 89 year old mother attended the branch having been coerced into transferring funds by scammers. Bethany recognised my mother was likely the victim of a scam, and dealt with the situation professionally and sympathetically, resulting in no funds being fraudulently lost. Bethany also arranged appropriate preventative measures to protect my mother from future scam attempts...This bank has been open in Sandgate Road for many years and long may it remain so.
January 2025 by Reuben
how is this bank shut on a saturday. ridiculous
July 2024 by Kath Regan
I went into the bank a few months ago to close an account and they forgot to hand back my driving licence and national insurance card . As they are both highly sensitive documents I have had no luck in getting these back. I have been in numerous occasions to be told they would ring me but they did not . I?m so annoyed with this bank as I need those documents back . Please sort yourselves out . This is most unacceptable!
April 2024 by Paul
The service at the bank, in my experience, is good, if you can get it. The only problem is that they are not open normal banking hours any more.
Their opening times are 09:30 to 15:30, this is only convenient for the unemployed and retired.
For those of us that work full time jobs it is impossible to get in person service without taking time off.
This is my reason for the lower rating.
February 2024 by Les Littleton
Probably the most awful experience i have ever encountered. I bank with First Direct. I had some old pound coins and paper notes that i wanted to exchange. I went into your branch in Folkestone, on the 30/1/2024 to enquire about changing my old currency. No problem their. I returned on the 31/1/24 with my old currency. May i ask where you train these people in customer facing relationships. Just about as obnoxious, rude and ignorant as you can get. She looked at me as though she had just trod in something on the street. With people like that working for you, close the high street banks down. I will never go into your Folkestone branch again. Fumimg!!
November 2023 by Jules Thomas
Should have wrote to customers to inform us of closure, nearest open branch Canterbury. Just not good enough HSBC and no the mini bank in the council offices is not sufficient.
October 2023 by Katherine Read
Visited the branch today with my two children and Graham was so very helpful. Really friendly and helped my children with what they needed
June 2023 by Shane Dowling
Lost my card in the atm machine in their branch. The staff were unhelpful and snarky to my situation, saying I should use the Lloyds atms across the way, if I didn?t trust their machines. The only bit of helpful advice that I got from them.
May 2023 by Paul Groves
The service at the bank, in my experience, is good, if you can get it. The only problem is that they are not open normal banking hours any more.Their opening times are 09:30 to 15:30, this is only convenient for the unemployed and retired.For those of us that work full time jobs it is impossible to get in person service without taking time off.This is my reason for the lower rating.
September 2022 by Fergus Presswell
TEMPORARY closure until 3/10/22
February 2022 by Iain G
Lovely local branch, with a staffed counter
August 2021 by Anubis Gould
Avoid at all costs. It is a shamethere is not minus -5 star to award.Worst possible extremely unfriendly service.
August 2021 by Tanja Schmidt
Fantastic service for not common requests such as foreign currency withdraw. Thanks!
July 2020 by Ryan O'Hagan
Awful experience. Most banks have people to greet you and offer assistance. HSBC Folkestone don't do this. I thought customer service was awful. If you value service bank at a different place.
August 2019 by Ryan Parrish
Awful experience. Most banks have people to greet you and offer assistance. HSBC Folkestone don't do this. I thought customer service was awful. If you value service bank at a different place.
