Should have wrote to customers to inform us of closure, nearest open branch Canterbury. Just not good enough HSBC and no the mini bank in the council offices is not sufficient.
October 2023
Visited the branch today with my two children and Graham was so very helpful. Really friendly and helped my children with what they needed
June 2023
Lost my card in the atm machine in their branch. The staff were unhelpful and snarky to my situation, saying I should use the Lloyds atms across the way, if I didn’t trust their machines. The only bit of helpful advice that I got from them.
Offers easy access to cash and simple transactions through a counter service. Branch colleagues available by appointment to support with banking needs.We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.