November 2023 by Sue Wilson
Friendly, helpful and plenty of staff
October 2023 by Carol Davie
Excellent customer service from Evie today. She assisted my Mum with setting up a new savings account.Evie was friendly and chatty; she patiently explained everything and we felt confident she knew which products were suitable for Mum.Thank you Evie, you are a credit to your branch.
September 2023 by Rebecca Canterbury
Great service at the Canterbury branch, and setting up a bond online was easy and hassle-free. Excellent interest rates compared with current rates at other high street banks. The perfect option, too, if you don't happen to have or want a smartphone: no need to have one to bank here, either online or in person.Went into Canterbury branch and had speedy, helpful, friendly service from a member of staff called Claire. Transacted my business quickly, and then spotted their very good savings and bonds rates. I'd just wasted three days encountering a 'technical error' trying to open a bond account within another bank, online. That bank offered to set the bond up in branch, but it meant a 90-minute appointment! The Kent Reliance bond was a better rate, I set it up online within minutes and email confirmation was speedy.Overall, great online service and a real high-street branch with qualified and helpful staff - the best of both worlds. Yes, it's a small company, which means they are not 24/7, but for savings etc, this really doesn't matter. Very happy to recommend Kent Reliance to others and will continue banking with them.
June 2023 by Charles Scott
Very helpful. James was excellent. Very good saving rates. I would recommend it.
April 2023 by Mary Ryan
The staff are really helpful and courteous..The best financial institution I know. Very accessible.
February 2023 by ricardo lorenzo
Very bad customer service. U will never save there again...
January 2023 by kiran Willoughby
Surprised to see only 3.5 rating overall.5 star service from Sara, I phoned, this morning. Thank you.
October 2021 by Mark Hemmings
The branch recently moved from very small premises that were more like a cupboard than anything else. Anyway, the new branch building is much larger, light and airy. I always find the staff to be courteous and helpful. Overall, Kent Reliance is a rather unusual set up - half a 1970s traditional building society and half a contemporary service offering on-line accounts. I suppose over time the latter will overtake the former - and what a sad day it will be when eventually some hideous management consultant recommends closing the branch and moving everything to the internet.
March 2021 by upload you tube
I could not apply for transfer of I S A to K.R.I could not get an answer on phone I pressed 1 and waited 2 days for a call back. This meant I would get a reduced rate.When I requested politely why I had the issues the phone went quiet for 11 minutes.I have since raised a complaint by E-mailwhich has not been acknowledged. Customer Service In My opinion is non existent.Keith
March 2021 by Judy Sutunc
Better service since moving to new site - would like to be able to use my account online and not have to come into branch all the time
March 2021 by john Mcbride
Thankyou to Sharron Richards For Her Help. Staff Always Friendly And A Pleasure To Deal With.
March 2020 by Mike H
Helpful friendly service . So many people use in person banking here that you need to avoid the first day or two of the month if at all possible or be prepared to join a queue of sometimes grumpy "seniors" (including me by the way(as senior but not i hope a grump :-) ).Another drawback is you cant make deposits by debit card in branch ( in a bank??) and must deposit by cash or cheque.Also accounts you open in branch cannot be operated online and vice versa which is really inconvenient.As there are lengthy waits sometimes in branch free wifi would be helpful .
January 2020 by Stuart Capel
Wonderful staff, premises and products
March 2019 by DavidW-1781
KRBS have moved from Rose Lane. They are now at 12-13 High Street, Canterbury.
January 2019 by Peggy Burke
The new offices are great and no problem for wheelchair users. The old office was very cramped even for able bodied customers.The staff are always very friendly and efficient. Just wish there were more branches in the county.
