Dreadful customer service! I renewed my membership to purchase the 20 percent discount and free delivery to buy perfume on line. This was not applied to my account.Despite four phone calls querying this, and four emails informing me it will be escalated. One week later I still have not received any discount coupon... read full comment
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.
