August 2025 by Monty Kash
Went into the County Square in Ashford to enquire about a new phone. Fantastic service from Chloe, Sam and the rest of the team. Thanks for your honesty, assistance and patience. Monty
July 2025 by Paul Sage
Convenient car park, central to the docks, clean and plenty of spaces when I was there
July 2025 by Rebecca McNicoll
Went into the Ashford shop today and Ben took care of us. Answered all our questions, transfered all my stuff over to my new phone. Excellent customer service Ben, thank you ?
June 2025 by Martin Wilson
Really helpful
But can't believe prices ..
February 2025 by baris bayram
This is not about the shop but I HAVE JOINED TO EE RECENTLY AND IT WAS THE BIGGEST MISTAKE AS MY DATA IS VERY POOR AND BEEN TRYING TO CONTACT EE BUT IT IS IMPOSSIBLE WASTE OF TIME
January 2025 by Bernard Lewry
Always helpful and polite!
October 2024 by Jennifer
I am writing to express my profound dissatisfaction with the services provided by EE. The persistent malfunctioning of both the mobile application and the website has caused significant inconvenience and frustration. Furthermore, the inability to top up my account via text message when these platforms are inaccessible exacerbates the situation. Consequently, I have made the decision to terminate my contract with EE and seek an alternative service provider that can meet my communication needs
July 2024 by Manny Chivero
Very rude staff, I have been with EE for over 6 years now and I have never felt like leaving this network like I do after the way I was treated by the Ashford store employees?0 customer service skills, their personal appearance says it all..
February 2024 by Chelsea Shorter
Went into this store to ask about an upgrade was met with a really friendly worker named Sam, he managed to find me the best deal for what I am currently looking for. He went through everything so thoroughly and answered any queries I had. It was such a simple and straightforward process and I just wanted to say thank you Sam!
November 2023 by Karina Banyard
I called the store to enquire about a replacement charger lead and plug for my elderly father. The customer service was really helpful and quoted the costs very clearly and confirmed stock was available in the store. Answered my query perfectly.
October 2023 by Hazel Turner
POOR QUALITY AND CUSTOMER SERVICENot just the store but the whole companyReally bad customer service. I've only had a phone with EE since May. I have had nothing but trouble with it. After visiting the store more than once and calling customer service a few times it turned out it was fault and kept over heating since the moment I had it. EE won't repair it and said it would cost me £900. So as it's a Google phone I sent it direct to Google. I was without a phone for a while as it was sent to Poland.I was still charged full price for my contract from EE for the whole time I had no phone.Now for a couple of weeks I haven't been able to make a call as no one can hear me. EE tried to resolve it over the phone and couldn't. They arranged for my phone to be collected for repair. It came back with a note saying they couldn't find a fault but they have done a software update.So I started the phone up again and guess what.... still not working.In the mean time I've put a complaint in. A lady tried a couple of times to call me but she couldn't hear me. I tried to give her my home phone number. The system says she tried to call the landline but it didn't ring, so she must have written it down wrong.Back to today I've been on the phone to EE half the day on and off as people can't hear me and problem still not resolved.Then I got a text to say they've closed the complaint.I'm FUMING!!!I'm on the phone now after a few times trying to give her a different number to call me on as she can't hear me.Let's see what happen.Update.So they seem to think it's a network issue. After all the issues I've had with the phone and the network. They're not providing a service that is paid for. They won't let me out of the contract so next step is to talk to the ombudsman.
August 2023 by Anne Goodliffe
Immediate excellent service, helped with removal of scam email.
August 2023 by Lee Parris
Very honest and helpful staff that are excellent ambassadors for EE
July 2023 by Tracie Allan
Had a lost device and Internet connection difficulties was seen by a young man called Sam I even had to return the following day,and he couldn't have been more polite and helpful. Excellent customer service skills!.. cheers Sam xx
June 2023 by Mark Lee
My partner is distraught with the "service" from EE staff in regards to a new genuine faulty pixal 7 phone . She's been fobbed off and lied to and apparently superficial paint damage voids warranty for an overheating problem from day 1 . Basically i believe they know there a problem with the phones and are happy to sell them , but have no interest from there on .
