“Went into our local Smyths (Watford) to look at the travel systems. Members of staff were very helpful. Once we had got home, we found the one we saw in the shop online so we wanted to order it for home delivery. Once I had put it in my basket, after seeing free delivery over £20. It then tried to charge me £19.99 for delivery, I clicked on the delivery information and it said excludes bulky items… thank god I had my partner with me to click and collect the travel system, there was no way at 5 and a half months pregnant I could have carried and got it into the car. However, I know the delivery issue is a company problem not the Watford store in particular. Thank you to the team at Watford who made sure we got assistance when needed.”
Toy Stores
“Went into our local Smyths (Watford) to look at the travel systems. Members of staff were very helpful. Once we had got home, we found the one we saw in the shop online so we wanted to order it for home delivery. Once I had put it in my basket, after seeing free delivery over £20. It then tried to charge me £19.99 for delivery, I clicked on the delivery information and it said excludes bulky items… thank god I had my partner with me to click and collect the travel system, there was no way at 5 and a half months pregnant I could have carried and got it into the car. However, I know the delivery issue is a company problem not the Watford store in particular. Thank you to the team at Watford who made sure we got assistance when needed.”