January 2024 by Viv Red
Dreadful customer service provided by Watford O2 store manager Rickey and one of the staff members.I had a very bad experience with Watford O2 today as my wife's new SIMO contract was not activated after 2 days. We went to check the issue but store manager and staff member couldn't resolve the issue instead we received rude, condescending and confrontational service.We contacted the customer service over the phone and they suggested to go to different store then we went to Harrow O2 and they resolved the issue within 10 mins and we were happy with the customer service provided by them.I strongly advice to avoid going to Watford O2 .
December 2023 by Robyn Edwards
We came into the shop to switch up my partners phone. Alexander was amazing, so patient and helpful, he gave us honest opinion when choosing a phone and was so easy to chat too. He persuaded me to do the same with mine but wasn?t at all pushy and so we both walked out with upgrades that day, he was funny and easy going and it was like chatting to a friend almost. Very good service. Thanks again Alexander.
December 2023 by Lukasz Witkowski
I recently visited the O2 store in Watford Atria shopping mall, and I must say, the experience was outstanding. A special shout-out to Bill, who was the epitome of excellent customer service. His approach was not just helpful but incredibly friendly, making the entire process smooth and enjoyable.What stood out the most was how easy it was to communicate with him. Bill provided clear, straightforward advice without any unnecessary jargon or sales pitches. It's rare to encounter someone who balances professionalism with such genuine warmth.I switched my mobile provider from Three to O2 during this visit, and Bill made the transition seamless and hassle-free. His knowledge and eagerness to assist were commendable.I left the store not only satisfied with the service but also with the feeling that I had made the right decision. It's employees like Bill who enhance customer experiences and foster loyalty. Thanks to him, I'm looking forward to my journey with O2.Highly recommended!
December 2023 by Rohit Thomas
Meera, the sales associate who assisted me in purchasing the iPhone 15 Pro Max, was exceptionally kind and went above and beyond to explain every feature of the phone. Her in-depth product knowledge and patience made my buying experience enjoyable. She deserves not just appreciation but also a bonus for her outstanding customer service. ?
December 2023 by Nikolay Vachev
I came twice to the store and had excellent service. Sean was exceptionally helpful and addressed all my needs. Thanks ?
November 2023 by Vijay Patel
Just wanted to express our sincere thanks and grautude to Alexander, Sales Assistant, who clearly went over and beyond in helping us with our queries. An excellent and professional level of service. Would highly recommend.VP
November 2023 by MattL
Amazing service from Chris, gave really good advice and provided swift and quality service. Thanks
October 2023 by Jason Miller
Quick in and out pick up pre ordered phone staff great overall nice and easy
August 2023 by Jane Pavey
Can't wait to end my contract.Never had such a bad service in all my life (54 years)Would NEVER recommend!!!!!
July 2023 by shirley robertson
I am useless when it comes to setting up my new phone, so just wanted to say how helpful Sean was at the Watford branch. Really nice chap, brilliant service with a smile.
June 2023 by Madhuleena Chattoraj
Zainab provided excellent customer service at the store today. She was very thorough and professional at the work and also keen to support with every problem I was facing. She made sure that she had dealt with all my queries before I left the store as a very happy customer. Thank you Zainab and 02 ?
June 2023 by Susan Webster
Excellent service from friendly greeting at door to seeing adviser Dharani Kumar. He was amazing, so polite and understood my issue straight away and dealt with it very quickly. I noted the patience and respect he showed to an old couple just ahead of me, he could not have been kinder.
June 2023 by Mahshid Sepehri
I?m so happy with the new phone and the service I received at this place. I?d lost my iPhone, there was a problem to get through my O2 accounts for buying a new one and transferring all data to new phone. Unfortunately I had forgotten my Apple ID and iCloud ID too. Few people at different O2 brunches had tried already without success. I was so lucky to meet DK who?s an advisor working at this brunch. He?s so knowledgeable, expert, helpful, caring and generous with his time to find a solution. Many thanks to DK and the team at this store.
March 2023 by Sophie Callan
Please do not let them talk you into setting up Virgin media with them!!! They said they would get my Virgin internet delivered before my other one was disconnected they lied. I have to have 2 days without internet now and I have to work from home! This was the manager as well. DO NOT get Virgin media with them no matter what they say! They will say anything to get you on board.
March 2023 by rdr555
Ben went far and beyond to assist us with setting up our S22 and transferring data from the old phone, setting up emails, etc. He was so knowledgeable, and without his help, we could not have managed, and his kindly, helpful manner was much appreciated. He is a credit to your store.David and Diana
