January 2024 by Andy Nation
A part-time bank that has lost its sense of customer service! Go elsewhere!
December 2023 by Pier C
Once this was a great bank
September 2023 by Julie Clements
You can't blame the staff, they are only working with what they have got!I made a special 22 mile round trip to Stevenage today to exchange some Swiss Francs, only to be told that the counter closes at 2pm!! (It was 2.30). Website and note on door says branch closes at 3pm.Staff were able to help me after a bit of persuading.Where is Barclays going?? I'm a staff pensioner and how things have changed - for the MUCH worse since I left some 17 years ago.The managers and directors are to blame, they have little regard for their customers living in the real world. Not all transactions are possible online, on the APP, on the phone, at the post office, in the library, at a machine or between the hours of 10 and 2!!!!Why don't you be a pioneer Barclays, and provide a service that your customers actually want and need.
August 2023 by Kangal Sivas
Closing 3 pm is pretty stupid. Put out machine so we can deposit money
July 2023 by PetesUTubeSpace
I had to travel 35 miles, an afternoon off work and pay parking JUST to pay money into my Barclays account. This is unacceptable. If you are going to close ALL your branches atleast raise the limit you can pay in your local Post office so you dont have to travel miles and pay petrol & parking fees just to use your chosen bank. DISGUSTING SERVICE.
April 2023 by Ali Al-Khazaali
application for a mortgage.When I first walked into this branch, JANE SMALES treated me incredibly well. She was friendly and professional, and she took the time to explain everything to me and pair me up with a financial advisor.GALINA DOLAN, I am very thankful to have you as my financial advisor.The service I received and the prompt responses throughout my application left me so satisfied and happy that I went directly to Barclays rather than using a mortgage broker.The words cannot express how grateful I am to you. I will recommend you always. Barclays is lucky to have such people.
April 2023 by Ann Howard
Cashier today rude and snooty as normal, hate this branch.Stresses me out don?t need it
April 2023 by Asa Greenwood
Really disappointed in Barclays using our money to continue to fund oil and gas projects, they're the biggest financier of oil and gas in Europe!
January 2023 by ADG
You can park in the TK Max car park for easy access but costs £2 an hour. Service in this branch is very slow for very simple tasks, more staff needed to ease this
December 2022 by St Nicholas Community Centre
No counter staff after 2pm and the machines don't except any coins. Even when the counter is open there is only one so the queue is so long.
November 2022 by Adam G
You can park in the TK Max car park for easy access but costs £2 an hour. Service in this branch is very slow for very simple tasks, more staff needed to ease this
August 2022 by Vidhura Mahendra
As with many other Barclays branches this has less staff and more customers hence staff forcing customers to use online and apps most of the time. It feels as if the staff are there to order the customers to get your grips with the computers, apps and the internet. Technology has the last laugh. I'm not against the technology but the human interest and touch seem less important when it comes to customer interaction. Bearing in mind this is not something against the Barclays branches staff but in general the bank's philosophy to place profit ahead of their customers by reducing the interaction times with the latter.
August 2022 by Jacky
Always helpful in both Stevenage and Hitchin branches.
July 2022 by Ian Hamilton
Adequate
July 2021 by Malgorzata Mat
Open until 2pm , some people still work , it's a joke !
