December 2023 by Rish Kotecha
Went in to buy a coffee as had a gift card to use up, opened app and saw that I also had a sweet treat, so explained this to the women at the counter, which I don't think she understood, as she minus the gift card and didn't use the free treat option from my app, and was charged for it, fair play she was busy, but I think they need to take a bit of time listening better
December 2023 by Daniel Michael
Coffee shop chains can be a bit hit and miss, but this on misses every time. We only come here when Esquires is full, and you can guarantee a seat in Costa, which I think is somewhat telling...
November 2023 by Zak Scrafton
The drinks are good but they know it so it's often on the pricey end, food is often dry. The letchworth location one I would say is not a desired location and there are no good views from the window. Little outside seating. But it's not horrible but it has a lot of competition in a small town.
October 2023 by Stephen Ward
Very slow, and awful coffee. Pretty sure the milk and coffee are mixed together and steamed together. Guessing its a time saving thing.
October 2023 by MIMMICKJIMMY 123
Nice, clean, quiet, food is good and there's fast service.Parking: Paid parking on main road, can get full around mid day, paid parking lot behind town hal as well.
September 2023 by Rachel Billinghurst
Service is really slow. Brought a iced watermelon & mint drink. It was £3.00 and made up with ice,water and a powder and it tasted nothing like watermelon.
September 2023 by Ajmal Khan
Food was good but service was exceptional.. Abbey, Dorethy and the rest of the staff went above and beyond.
August 2023 by V B
No offence but the area/store manager needs to re-train every staff there, the coffees are never made right
August 2023 by jelkel25 jelkel25
They've started closing most of the shop up as early as 14:00 including barring use of the toilets so you can be cramped into a few seats. The coffee is poor compared to other local Costa's and it is not a nice place to be anymore. I'll be going elsewhere in future.
July 2023 by venus_ramirez
I can?t help but to compare the service from Costa drive thru Letchworth which is really brilliant that?s why we go there even this Costa at the town is just 5 minutes away from home. Today, again their coffee machine is not working. 2 weekends ago, need to wait for a toast for 30 mins and in the end just to refund it as again, according to the same lady staff, their toaster need to heat up as not working well. Please train staff properly.
June 2023 by g hadley
Service was quick, food was hot and came out quickly
June 2023 by Maggie's Animal Care
Millie makes a fab coffee and is v welcoming. Stephen is v friendly too
May 2023 by Tim Banting
Thought I would give this place another try after seeing the queues at a different café.Staff rarely get time to clean the tables, and forces to sit in an area when it's nearly closing time with takeaway cups.I'll only use the place if desperate for a coffee. It seems Costa can't cope with competitors.
May 2023 by ella b
Rude survice, when told drink was wrong, went off in a strop swearing, she split my drink infront of me and still gave it to me
April 2023 by Andrew Laird
Costa garden square seems to be new staff so better service now..No phone reception here or in this area. Coffee used to be luke warm, but hopefully it's better now
