October 2023 by Unimpressed
There are 2 mature ladies (Sales Assistants) in the Hitchin store, who are both very rude, patronising and argumentative!
February 2023 by G-8900
I visited on Feb 7th earlier this Week. Everyone was so helpful and welcoming. The jeans I needed were upstairs in the correct size and two staff members helped to find other jeans of a similar style too.
November 2021 by Miriam lebon
Great staff, very friendly and several are exeptionally good. I noticed one providing great and respectful customer service for gender non conforming young customer.Would give them a 10 out of 5, but Next clothing have so few natural fibres garments these days. Hard to shop there if you want to be environmentally friendly.
August 2021 by Prit Stick
Although they have a good variety of clothing, the staff are unfriendly. I much prefer the Bigglewade store where the staff are both friendly and helpful.
May 2021 by fred gissum
Plenty of space on a Monday afternoon.
January 2021 by Melissa Stevens
Next Hitchin - appalling customer service. No guidance about procedures for customers to follow during the lockdown anywhere in sight. Shame, used to be such a well run store. Seems the staff are really letting Next down when they need customer service to be at its best.
October 2020 by Liliana Kindell
Just called Next customer service to request Royal Mail return label. What a joke... there's no customer service at all. The I arranged with for Hermes to pick up the sandals that don't fit. And they didn't turn up either. The website says there's only 14 days to retrun the item. How the hell am I supposed to return it, when the stores won't be open until 15/6/20???
October 2020 by Agnieszka De Val
Not very helpful and friendly staff. Especially by the door and till.
July 2020 by M G
I like the shop. It seems very popular in Hitchin but is not big enough. The staff is polite and helpful.
January 2020 by Maria Gredecka
I like the shop. It seems very popular in Hitchin but is not big enough. The staff is polite and helpful.
January 2019 by Kathy SMALL
Generally quite slow at the till.
January 2019 by Garry Faulkner
Ok shop
January 2019 by Elizabeth Page
Good local next
January 2019 by Ramshackle Rainbow
Great, not had any major issues. All staff very nice and helpful.
January 2019 by Maxime Du Maurier
Always a long wait to be served even if there's only 2 people being served in front of you. There should be one cashier that deals with collections and returns only
