“Millets Hemel High Street...7-star service. The young lady who served me (Martina I think... I'm sorry if I'm wrong, your badge was quite worn ? - give her a new one!) dealt with my return from Blacks with utmost politeness, professionalism and was so helpful I did at one point wonder if I'd slipped into an alternative universe. Nope, I was definitely in Hemel!Not only did she deal with my return, she dealt with all other questions, including making phone calls to support my cause with another order cancellation and all with a smile. Top notch! This is what I call customer service.Not to leave the other two gents out who were working there too. Both were chatty, cheerful and only too willing to help me. I also ended up buying from here simply because I trusted them completely, contrary to Blacks who couldn't even send me the right item... Hence my in-store return).In this day and age of online shopping where there's no need to deal with anyone (normally), actually stepping into a store and receiving such exemplary service reminded me how vital our bricks and mortar high streets are, more especially when they're staffed with employees of this calibre.Very very well done Martina (God, I hope I got it right), the two other gents whose names I didn't get sadly (gent with beard who I have dealt with before who was superb then too and the gent without the beard (sorry sir) - I know, I'd be great at "Who's Who").Support these excellent employees and shop at this store.Thanks.”
3.9Good15 Reviews
Outdoor Clothing And Equipment Shops in The Nearby Cities
Outdoor Clothing And Equipment Shops
“Millets Hemel High Street...7-star service. The young lady who served me (Martina I think... I'm sorry if I'm wrong, your badge was quite worn ? - give her a new one!) dealt with my return from Blacks with utmost politeness, professionalism and was so helpful I did at one point wonder if I'd slipped into an alternative universe. Nope, I was definitely in Hemel!Not only did she deal with my return, she dealt with all other questions, including making phone calls to support my cause with another order cancellation and all with a smile. Top notch! This is what I call customer service.Not to leave the other two gents out who were working there too. Both were chatty, cheerful and only too willing to help me. I also ended up buying from here simply because I trusted them completely, contrary to Blacks who couldn't even send me the right item... Hence my in-store return).In this day and age of online shopping where there's no need to deal with anyone (normally), actually stepping into a store and receiving such exemplary service reminded me how vital our bricks and mortar high streets are, more especially when they're staffed with employees of this calibre.Very very well done Martina (God, I hope I got it right), the two other gents whose names I didn't get sadly (gent with beard who I have dealt with before who was superb then too and the gent without the beard (sorry sir) - I know, I'd be great at "Who's Who").Support these excellent employees and shop at this store.Thanks.”