February 2021 by Steven Martyn
Hoping there was a no star option but had to give one star? Typical cold corporate. Business fell apart due to covid, (as our work is in the social care sector) and we were unable to trade. With no post required I contacted them hoping they would understand and collect the equipment. We were up to date with payments. Even after two long emails explaining the situation, they insisted we pay the full end to the year future fees and threatened to take us to court if we did not pay it. It wasn't that large an amount but if you have no income it all counts and paying our staff was our first priority. Totally insensitive customer service. Think carefully when choosing them -they don't care about their customers and are only interested in making money even when its nurses and carers.
February 2021 by Stephen Anderson
As most of the other reviews AVOID this company. I've been trying to resolve an issue with a franking machine for months and they simply aren't interested. They just want to be paid without providing a service.
February 2021 by gemma redford
I never received my returned item back, this was 3 months ago. I still don't have it and have had no compensation for my missing item. Someone at Pitney Bowes has stolen it!
September 2020 by Gary Nimmo
Without a doubt the most incompetent company i have had the displeasure of working with. Spend nearly 30 hours on the phone to try and resolve issues, and clearly do not have any communication between the different elements of the company.Avoid at all costs if you value your own time....
September 2020 by vision gordonsmith
Jim Mitchell phoned today after I had reported a fault with my franking machine although it had rectified itself. he was still very helpful
September 2020 by Thomas
Never received my parcel, someone at Pitney Bowes stole my package.They are scammers!!!
September 2020 by Field View Electrical Ltd
Very poor customer services don't ring you back - just don't want to know unless they are taking money from you
June 2020 by Alan Mills
This company is a disgrace. We the customers are expected to download invoices each month from their website and if you miss that they add a £25 late payment charge. It is impossible to send an email, a message is received stating your email was not accepted as it was not a reply to one of their emails. Letters reminding arrears are signed 'Collections Controller' the name is unintelligible. I have written to query an invoice and to close our account, it has not been acknowledged and it is impossible to speak to a person. They have established new rules of customer service by ignoring customers. I had to choose one star to send this but one star is much too high rating for them!
March 2020 by jalex TUBE
Security breach on franking machine reported to Nazar manager, thinks default password on wifi dongle on controller was acceptable. We are following up for GDPR request of all staffwho hung upon you, have no information about technical issues. Typical foreign call centre, we will follow up with a Group claim for damages if your interested. Recorded request sent today. Along with logs of problems with the devices. Staff common to hang up are Crystal, Eman, Cejay,Mongo.Default password must be changed from,,MnDqr7
September 2019 by Perry Blackshaw
do not respond to complaints just ignore you. They have unethical business practices in my opinion.
October 2018 by Custom LED
Do not use this company! I have been with them for 4 years and recently noticed they had started charging daily interest for late payments. The late payments were due to their admin time in marking the payment against the account. The actual payments were made on time. Contacted them and they advised me to pay a few days early so they had time to process it. THE DUE DATE IS THE DUE DATE!!! Paid over £100 in interest over 3 months before I realised.
November 2017 by Robbie B
Fantastic Company, Brilliant ROI and very professional. Would highly recommend
