October 2023 by Louise
The 2 Asisn ladies that work evenings are quite rude and disrespectful. The Asian gentleman on the other hand is very professional and polite. The silver haired lady who works days is also polite and friendly.I really don't like going in at night due to the treatment I get, I will generally go to Morrisons and Tescos at night.Have a word!
September 2023 by Emma Krestin
This shop deserves zero stars after the customer service or lack of it, I should say! That my 77 year old father received yesterday after trying to return a parcel via their drop and collect service. My father is profoundly deaf, when approaching the counter a lady told him to use the self checkout system. My father pointed out that the self checkout was ?out of service? and asked if she would therefore scan the QR code and take the parcel. At which point the lady at the counter stated shouting hysterically, at my father while waving her arms around. Unfortunately as my father is deaf he was unable to hear what she was saying and to make matters worse she was wearing a face mask so my father was unable to lip read, which she refused to lower, dispite being a reasonable distance and given face marks are no longer required in stores. He politely asked her please can you stop shouting and talk slowly and clearly so that I may hear you. Which was sadly ignored and the ladies disgusting behaviour continued. My father returned home literally shaking after the encounter. Later that afternoon my father returned with my mother so that she was able to hear on his behalf. As soon as they walked in the same lady shouted at them ?you?ve come here to complain?, indicating that she was fully aware that her behaviour was unacceptable, to say the very least! My mother responded and attempted to explain that she had returned to simply determine what had gone on as her husband was unable to hear earlier. Instead of calmly taking the time to explain the lady just continued rudely shouting at them. When my mother asked to speak with the manager they lady claimed that she was the assistant managerUpon returning home my parents reported the ?assistant manager? to Budgens head office as they was that appalled by the encounter.Myself and my parents including a number of their neighbours will no longer return to this shop given the discrimination against the hard of hearing
September 2023 by Malcolm Setton
Always open, always gets you out the poo!! Thankyou....
July 2023 by Annabel Hennessy
A well stocked shop providing a valuable local service.Staff unfailingly helpful
April 2023 by aska kuca
Very friendly staff. We made a mistake when choosing, but the lady at the till happily advised and exchanged everything to please us. Thank you
March 2023 by Suzanne Kay
Browsing Budgens for first time. Awesome items. Going back again for sure.
February 2023 by david chapman
Has what you need for a quick shop just the basics
December 2022 by P R
Some products are a lot more expensive in here than in other food retailers. Store was well stocked and aisles were clear and tidy. My child?s pushchair made it around this store with no issues.Some staff members are very rude and miserable. Others are happy and easy to help.Wide range of products, international products as well. Nice in store bakery area.
October 2022 by Andy Miller
Horrible place to shop with really unhelpful staff
September 2022 by Vintage Master Cut
Thanks forcthoese ice cube bags on Sunny hot day last week , thanks guys
June 2022 by Max Morton
World foods available. Good quality. Go for the bacon and assorted meats. Open late. Lottery available.
April 2022 by Don palihena
Very expensive place do shopping, tillers are not ready to help,when you take parcel to them, avoiding help to customers most of times.
March 2022 by J Joe
Seriously, seriously expensive on absolutely every item. I honestly don't know how they survive. Only positive thing about the whole shop, is it's always empty of customers.
August 2021 by Adam Rayner
Yes, it is more pricey than a big brand supermarket but the place is well run with serious recent investment in fresh produce fridges. Good choice of most things, breads especially. Staff are attentive and you never get ignored. Freshness is excellent as they do get lots of customers.
July 2021 by Kane Templar
I have no real like or dislike for this store, I have found it to be useful at times for a quick passing oh I need this, or, hmm couldn't get that at Tesco, I wonder if they have this. I have found the majority of their items over priced compared to Tesco (just further up) hence more of a pop in for one item.That said the couple of staff I have spoken to are very friendly and when popping in, there is the usual how are you? Keeping well? etc.The one essential redeeming feature is the Hermes send/return point, great for sending back Amazon packages etc.Not the best store but by far not the worst, worth having a look.
