March 2024 by Adam B
Checked in, went to my room and it had clearly not been cleaned. So was waiting for over 30mins for them to clean it. Returned to the room to see only bed had been changed. Old dirty bedding just put on the shelf in the room. Pillows and bed sheet had stains. Absolutely disgusting. Would have changed hotels but ran out of driving hours.
March 2024 by Debbie Morris
Had to walk over to service station to get key which was no problem, got to room and freezing cold and couldn't get heater to work, also had the room right next to the corridor door which banged all night with people coming and going, the sink in bathroom was blocked as water took ages to go and it stank as wellWe always use travelodge around the country but this was the worse one ,
March 2024 by Deep Distinct
Get what you pay for, mucky.Pack anti bac wipes.Fire alarms go off when showering.Food & drinks: Garage services fairly priced, greggs,burger King,Starbucks, euro garage with asda stock
February 2024 by Marlin harker
Was what it was for the money.You get what you pay for.
February 2024 by Tom Ball
Stayed here as a stopover from Carlisle to Plymouth. There is no reception; you pick your key up from the Asda petrol station across the road.The radiator in the room had been left on and the room felt at least 35degrees as a result. We had to open the window to try to cool down the room, which - as the hotel is on the side of the a40 - meant that we could hear all the outside traffic constantly.We were told that the restaurants in the service station were open until 9pm, so we paid a visit to a relative in a care home in nearby Chepstow and returned at 8:30 to be told that the restaurants had closed at 7pm. By restaurants, I?m referring to a Burger King, a Greggs, and a Starbucks.There were no bedsheets for my 5 year old stepson, meaning he had to sleep on a towel on the sofabed. There is no reception to request extra amenities.Overall the cheap price of £50 for the night still felt too expensive. The experience felt like a cheap, pay-by-the-hour motel for the price of a decent city stay.
February 2024 by Shane Walker
Clean basic rooms with bath telvision amd coffee making equipmentStaff in Garage friendly and helpful just what was needed ??
February 2024 by Andrew Channon
Great for the price. Clean and
February 2024 by Rafal Sitarz
large, well-equipped rooms. You can see that they are modern, but it's a pity that they are so neglected, just wash the carpet, paint the walls and clean the grout in the bathroom and it would be really great.Rooms: Large room
October 2023 by ken Wallwork
Good place but fairly ordinary. Staff were good but you had to go to service station/shop to talk to them.
October 2023 by Rochele Gallagher
Stayed for a wedding at Sant Ffraed House, but couldn't get a taxi from there for love nor money.The place was smelly and dirty and the bed and pillows were the most uncomfortable I've ever slept on.Wouldn't recommend and wouldn't stay again
September 2023 by alansM916VO
I was somewhat concerned with the negative reviews of this motel, but I was pleased to find it was a perfectly reasonable and clean room. Clearly, some people were expecting the Mayfair Hilton standards for a fifty quid a night motel!
September 2023 by Chrisparker00
Extremely run down, none of the hallways have been hoovered, paint chippings on all the walls where people have bashed the sides. My room toilet door handle could basically be pulled out of its fixing leaving me with no handle. Mould on ceiling in bathroom. Counter tops are damaged and chipped. Very basic. Not that clean.
September 2023 by rochelec390
At £50 per night, I'm not sure what I was expecting, but it wasn't this! The foyer and corridors were filthy and smelly so not a good start. The room, while not smelly was extremely dirty, with rubbish left on one of the wardrobe shelves (the shelves are open btw so no doors to hide behind), the carpet hadn't been hoovered and rubbish (including used cotton buds) hadn't been cleared from beside the bed/settee (that also hadn't been put away despite my booking being for a couple). The blinds were full of dust, the walls and skirting boards were grubby and dirty, looking as though they'd never been cleaned, there was rubbish under the bedside table, the mirrors looked as though they'd been wiped with a dirty tissue as there was tissue and other bits stuck to the them, there was black mold on the shower head and there was no shower screen or curtain so the entire bathroom floor got soaked. Even then I wasn't too concerned as it was only somewhere to sleep after a long day at a wedding, however the sheets, pillow cases and quilt cover were stained and I don't think I've ever slept on anything so uncomfortable. Both the bed and pillows were hard and lumpy, causing me to wake constantly with pressure pains in my hips throughout the night. Trying to get a taxi from here to a wedding venue that we were attending proved impossible, as companies from Abergavenny told us we needed to use an Usk taxi firm, while taxi's from Usk told us to use an Abergavenny firm. We ended up driving to Sant Ffraed house otherwise we'd have been late for the wedding. Getting a taxi from here in the morning to collect our car proved just as difficult, so my husband ended up getting a bus - but even that wasn't' straight forward. You can't do much about the noise, since it's located at Raglan Services, and that was the least of our issues to be honest, so unless they had a major overhaul, I definitely wouldn't stay here again, or recommend it to others!
September 2023 by Amy100812
Travelled here just for a 2 night break to visit Barry Island and other small towns with my partner and 2 year old. There was nothing in my email to say check in at Asda or on the door so I was stood for a while waiting. Finally got key for room went in and room looked ok luckily wasn?t smelly or dirty like the other reviews stated then I entered the bathroom?.. sat down on toilet and noticed a dirty pair of boxers behind bathroom door and only a few squares of toilet roll. Couldn?t get hold of anyone so in the morning walked over the road and asked for the manager to be fair he was nice and apologetic and gave the cleaner who looked like a lazy good for nothing young kid who couldn?t be bothered to do her job a good shouting at and told her to sort my room also refunded me for 1 night, you could just tell they had complaints day in and day out, I was in room 22 and other than that I can honestly say I didn?t have any problems beds was comfy and no noise or mould in my room, but they need sort the staff out when I walked in the garage to get drinks there was 2 young girls sat chuckling giggling with each other turns out they was the cleaners 1 of them reminded me of Vicky Pollard from little Britain and just stood with a gormless look on her face when the manager told her to do her job properly. All in all I would stay again but I can only go off my room which other than some dirty sods dirty boxers was ok
September 2023 by Sahmed Sahmed
What a amazing experience 5 star service all round 24 hours , highly recommended. Alex is very
